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FOR IMMEDIATE RELEASE
May 22, 2006
Frequently Asked Questions on VA’s Letter to Veterans1- I’m a veteran, how can I tell if my information was compromised?
At this point there is no evidence that any missing data has been used illegally. However, the
Department of Veterans Affairs is asking all veterans to be extra vigilant and to carefully
monitor bank statements, credit card statements and any statements relating to recent financial
transactions. If you notice unusual or suspicious activity, you should report it immediately to the
financial institution involved and contact the Federal Trade Commission for further guidance.
2- What is the earliest date at which suspicious activity might have occurred due to this data
breach?
The information was stolen from an employee of the Department of Veterans Affairs during the
month of May, 2006. If the data has been misused or otherwise used to commit fraud or identity
theft crimes, it is likely that veterans may notice suspicious activity during the month of May.
3- I haven’t noticed any suspicious activity in my financial statements, but what can I do to
protect myself and prevent being victimized by credit card fraud or identity theft?
The Department of Veterans Affairs strongly recommends that veterans closely monitor their
financial statements and visit the Department of Veterans Affairs special website on this,
www.firstgov.gov or call 1-800-FED-INFO (1-800-333-4636).
4- Should I reach out to my financial institutions or will the Department of Veterans Affairs
do this for me?
The Department of Veterans Affairs does not believe that it is necessary to contact financial
institutions or cancel credit cards and bank accounts, unless you detect suspicious activity.
5- Where should I report suspicious or unusual activity?
The Federal Trade Commission recommends the following four steps if you detect suspicious
activity:
Step 1 – Contact the fraud department of one of the three major credit bureaus:
Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, Texas
75013
TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O.
Box 6790, Fullerton, CA 92834-6790
-More-
Frequently Asked Questions // 2
Step 2 – Close any accounts that have been tampered with or opened fraudulently
Step 3 – File a police report with your local police or the police in the community where the
identity theft took place.
Step 4 – File a complaint with the Federal Trade Commission by using the FTC’s Identity Theft
Hotline by telephone: 1-877-438-4338, online at www.consumer.gov/idtheft, or by mail at
Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW,
Washington DC 20580.
6- I know the Department of Veterans Affairs maintains my health records electronically;
was this information also compromised?
No electronic medical records were compromised. The data lost is primarily limited to an
individual’s name, date of birth, social security number, in some cases their spouse’s
information, as well as some disability ratings. However, this information could still be of
potential use to identity thieves and we recommend that all veterans be extra vigilant in
monitoring for signs of potential identity theft or misuse of this information.
7- What is the Department of Veterans Affairs doing to insure that this does not happen
again?
The Department of Veterans Affairs is working with the President’s Identity Theft Task Force,
the Department of Justice and the Federal Trade Commission to investigate this data breach and
to develop safeguards against similar incidents. The Department of Veterans Affairs has
directed all VA employees complete the “VA Cyber Security Awareness Training Course” and
complete the separate “General Employee Privacy Awareness Course” by June 30, 2006. In
addition, the Department of Veterans Affairs will immediately be conducting an inventory and
review of all current positions requiring access to sensitive VA data and require all employees
requiring access to sensitive VA data to undergo an updated National Agency Check and
Inquiries (NACI) and/or a Minimum Background Investigation (MBI) depending on the level of
access required by the responsibilities associated with their position. Appropriate law
enforcement agencies, including the Federal Bureau of Investigation and the Inspector General
of the Department of Veterans Affairs, have launched full-scale investigations into this matter.
8- Where can I get further, up-to-date information?
The Department of Veterans Affairs has set up a special website and a toll-free telephone
number for veterans which features up-to-date news and information.
Please visit www.firstgov.gov or call 1-800-FED-INFO (333-4636).
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I heard on the news that you can put a FRAUD ALERT on your credit report,
by calling any one of the credit reporting agencies.
If you call one, they will share the info. with ALL THREE!!!
Make just one phone call!
Call Equifax: 1-800-525-6285,
Experian: 1-888-EXPERIAN (397-3742),
TransUnion: 1-800-680-7289
or one of them and request a Fraud Alert be attached to your credit report!Thanks for the well wishes!
;)