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Edited on Sun Jun-19-05 09:07 AM by Cerridwen
Firstly, for my own sanity, I developed a sarcastic sense of humor. Yes, I know, sarcasm can be anger turned comical. It worked for me. The tricky part was to not stay stuck in the anger and frustration.
Another thing I did was speak firmly at all times when dealing with the nimrods that thought a uterus somehow lowered my I.Q. Since speaking firmly without smiling sweetly is usually labeled, in women, "angry," it could sometimes be an effective way to deal with the nimrods afraid of angry women. Eventually, they'd figure out that I was just doing my job and they got over it. In other words, they came around rather than me making it all nice and cozy for them.
For the true dickheads, I would usually direct them to a co-worker who may or may not have my level of expertise. If you have that option, perhaps you can use that. The truly fun part of that is when dickhead has to come back to you because co-worker was unable to answer their questions or fix their problem because apparently co-worker's penis was not an indication of higher I.Q. :evilgrin:
And finally, I learned patience. I kept putting my name to my email communications, kept making the phone calls to manufacturers tech support and letting them hear my female voice, kept talking with vendors and customers, firmly, professionally, and with obvious knowledge and eventually, they figured out I knew what I was doing and that I was straight up and honest with them. It took time and I'm not know for my patience, but the rewards were, for me, quite wonderful.
I once had the sales manager at the company for which I was Director of IT tell me "Cerridwen, you take care of us over here in sales and we'll take care of you. Don't you worry about it."
I looked him square in the eye and said "John, I'm here to get this network cleaned up, keep it up and running 24/7, make sure the PCs are current and available, and make sure your phones are always working for you and your sales staff. That's my job. I don't need a special arrangement with you to do that. You'll get the same good quality of service as everyone else in this company."
Since sales was the department most favored by the owner, and since my predecessor had been a "wheeler and dealer," I thought John might pass out from the shock of my rather socialist manner of doing business. Instead, he treated me with much respect from that moment on and sang my praises throughout the company. I may not have ever been the person he would want to "have a beer with," but he knew he could count on me to take care of his department. That was one of my biggest victories there - probably why I just had to share it. :D
I hope you'll find something in my musings to help you with your current situation.
I wish you much luck, success and sanity.
:toast:
edited for punctuation.
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