Democratic Underground Latest Greatest Lobby Journals Search Options Help Login
Google

Phone menus & bad customer service: GetHuman.com provides help

Printer-friendly format Printer-friendly format
Printer-friendly format Email this thread to a friend
Printer-friendly format Bookmark this thread
Home » Discuss » DU Groups » Activism » Economic Activism and Progressive Living Group Donate to DU
 
Angry Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Feb-04-06 11:15 AM
Original message
Phone menus & bad customer service: GetHuman.com provides help
Check it out at http://www.GetHuman.com

Website battles phone systems
Customer advocate steps up campaign
February 2, 2006
Paul English of Arlington is launching GetHuman.com today, stepping up his campaign against companies with automated voice response systems that make it difficult for customers to reach a human representative.

The new website will not only feature English's ''cheat sheet" for getting around the automated systems, which drew national attention last year, but also consumer rankings of companies, a customer service blog by English, and even ''gethuman" hats, shirts, and Teddy bears.

English said the website will be free and the merchandise will be sold at cost. English, cofounder of the travel search engine Kayak.com, has also enlisted volunteers to help edit the cheat sheet, which gives dialing instructions on how to reach a human on the customer-service lines of more than 200 companies.

"We want to change the face of customer service in the US," the gethuman website says. ''We want our calls answered promptly by humans who are friendly and knowledgeable, who are easy to understand, and who handle our calls without transferring us again and again."

Continued....
http://www.boston.com/business/technology/articles/2006... /
Refresh | 0 Recommendations Printer Friendly | Permalink | Reply | Top
Greyskye Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Oct-15-07 02:29 PM
Response to Original message
1. What a great site!

Wish I'd known about it last week trying to get hold of Comcast and AT&T!

:kick:
Printer Friendly | Permalink | Reply | Top
 
EFerrari Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jan-11-08 09:28 AM
Response to Original message
2. That's interesting. I'm thinking of a start up and one of my ideas
was to start an answering service WTITH PEOPLE as an alternative to voicemail. I could still work from home, add people as necessary and wouldn't be adding junk to the environment (I think!).
Printer Friendly | Permalink | Reply | Top
 
DU AdBot (1000+ posts) Click to send private message to this author Click to view 
this author's profile Click to add 
this author to your buddy list Click to add 
this author to your Ignore list Fri Aug 22nd 2014, 05:19 AM
Response to Original message
Advertisements [?]
 Top

Home » Discuss » DU Groups » Activism » Economic Activism and Progressive Living Group Donate to DU

Powered by DCForum+ Version 1.1 Copyright 1997-2002 DCScripts.com
Software has been extensively modified by the DU administrators


Important Notices: By participating on this discussion board, visitors agree to abide by the rules outlined on our Rules page. Messages posted on the Democratic Underground Discussion Forums are the opinions of the individuals who post them, and do not necessarily represent the opinions of Democratic Underground, LLC.

Home  |  Discussion Forums  |  Journals |  Store  |  Donate

About DU  |  Contact Us  |  Privacy Policy

Got a message for Democratic Underground? Click here to send us a message.

© 2001 - 2011 Democratic Underground, LLC