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Computer will no longer play YouTube, other videos

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skygazer Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Jan-27-09 10:33 PM
Original message
Computer will no longer play YouTube, other videos
My husband was using his computer which told him he needed to download the latest version of Adobe Reader. He did, it told him to restart the computer and since that time, he has been unable to play YouTube videos or any other type of video. He gets the message that either his Java is not enabled or he needs the latest version of Adobe. Java does seem to be enabled on the computer and he did download the Adobe - it's hard for me to assess too much because I've been horribly sick and don't want to touch the thing and get it covered with germs.


He is running Vista and Internet Explorer. Any suggestions would be welcome. Thanks.



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PennDem Donating Member (146 posts) Send PM | Profile | Ignore Wed Jan-28-09 06:20 PM
Response to Original message
1. Are you running 64-bit Vista?
If so, there should be 2 versions of IE7 on your programs menu. The 32-bit and the 64-bit. Adobe Flash is not compatible with the 64-bit version. Start IE7 32-bit and try your videos.

If you are running 32-bit Vista, try this:
Download and run the Adobe Flash Player removal tool located here:
http://download.macromedia.com/pub/flashplayer/current/...

Reboot your computer.

Download and install the Flash Player standalone installer located here:
http://fpdownload.macromedia.com/get/flashplayer/curren...

Reboot your computer again.

Download and install Shockwave Player installer here:
http://fpdownload.adobe.com/get/shockwave/default/engli...

Test YouTube again.
If you still have trouble, try resetting your Internet Explorer security settings to their default:
Select Tools > Options > Security tab > make sure Internet zone is selected > click Default Level button.

If it still doesn't work, try loading Firefox.
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Fla Dem Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Jan-29-09 03:10 PM
Response to Original message
2. Try going back to a restore point on your PC before he updated Adobe.
If you have microsoft go here...Programs....Accessories....Systems Tools.....System Restore.
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paparush Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jan-30-09 12:52 PM
Response to Original message
3. Use the Flash removal tool as suggested in the first response to the OP.
Once Flash has been removed, reboot, then go get the latest flash player/plugin.
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HopeHoops Donating Member (1000+ posts) Send PM | Profile | Ignore Tue Feb-03-09 11:26 AM
Response to Original message
4. First, dump IE and install Firefox - but that's not your YouTube problem
I've seen several posts on different boards where this has happened and the only common component is Flash 10. Adobe Reader wouldn't have anything to do with it other than requiring the system to reboot, which would be the point where Flash 10 would complete its own installation. You can try uninstalling Flash 10 and going back to an earlier version, but apparently that isn't always a cure. My guess is that a fix will be found shortly and quietly installed on all of the screwed up machines and whoever is responsible will deny any involvement.

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