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Today I was shopping for a bank where I could set up a savings account for my younger son. After learning that the interest rate at my current bank is as good or better than that of other local banks, I then learned that I could set up his account over the phone, and make the first deposit the next time I came to the bank. This sounded like a good deal, so I started rattling off my info to the representative.
She then told me I couldn't open another account because I had an outstanding balance of $11.39 on an account I had closed years ago, in 2000. I told her I was certain I wouldn't have let things go that long, and that I hadn't received any notices telling me I owed money, but she just kept telling me I owed them, and had to pay that balance before I could open another account. Then I asked to speak to her supervisor, who told me the same thing. She asked if I had a receipt for the transaction; and I said I wasn't sure. Of course she said I'd have to pay the 11.39 before I could open a new account. I said that I certainly want to make good on any debts I have, but that I had a gut feeling that the bank was ripping me off. I was so pissed!
So I dug into my old taxes and found my bank statements from 2000 (it's a good thing I didn't pitch them!) and, sure enough, found a statement that said I'd paid the outstanding balance and closed the account. I called the bank again, and spoke with a much more sympathetic employee, who explained that they don't have access to records before 2002, :wtf: and he set up a "case" for me. Now I'm supposed to wait a business day or two for someone to get back to me.
And now, I'm not sure I want to keep banking there myself, let alone start an account for my son. :grr:
Thanks. Just had to get that off my chest. :hi:
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