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May I please say this on behalf of customer service agents everywhere?

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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 07:51 PM
Original message
May I please say this on behalf of customer service agents everywhere?
Edited on Fri Nov-24-06 07:51 PM by KC2
We are not your fucking punching bags.

We didn't do it.

We are not all stupid.

Some of us even have graduate degrees.

We get hearing loss when you yell at us.

Also, just because you ate too much, spent too much time cooped-up with the in-laws, and are probably frustrated (in every way humanly possible) do not take it out on the next person you happen to speak to. Please.

And, I believe, there is an expression about getting more with honey than vinegar out there...somewhere...isn't there?

Gawd....I swear, one day, they are going to fire me because I am going to scream back...very loudly!

Can someone please go into work tomorrow for me? :cry:
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ghostsofgiants Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 07:52 PM
Response to Original message
1. Ugh, I feel your pain.
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 07:55 PM
Response to Reply #1
3. Thank you.
:hug:
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photogirl12 Donating Member (887 posts) Send PM | Profile | Ignore Fri Nov-24-06 07:54 PM
Response to Original message
2. I feel the same way
everyday of the Christmas season. I am a portrait photographer. I have been yelled at for juut about everything...including "That isn't my child's smile". Believe me, you are not the only one who feels that way! :hug:
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 07:56 PM
Response to Reply #2
4. You've got to be kidding? (though I know you're not)...
..."Not my child's smile..."? Don't you just want to ask if you should report them for kidnapping? Sheesh...

:hug:
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photogirl12 Donating Member (887 posts) Send PM | Profile | Ignore Fri Nov-24-06 07:57 PM
Response to Reply #4
5. Actually
I have felt like saying "OK, then whose smile is it?"
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 07:58 PM
Response to Reply #5
6. LOL
All kidding aside, how do you like taking photos for a living? Seems like it would be great...but a lot more work than people think, I bet.
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photogirl12 Donating Member (887 posts) Send PM | Profile | Ignore Fri Nov-24-06 08:03 PM
Response to Reply #6
8. I have been told that
I am extremely patient. You have to be. Just sitting there...waiting...for that 2 year old...to get over their temper tantrum! Or waiting for the dog to behave while praying that the dog doesn't bite you (yes, I was bit in the face once during a portrait sitting).

Other than that, it isn't too bad. It is just big time customer relations every day!
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:04 PM
Response to Reply #8
11. OMG
Did it leave a scar on your face? How scary. Sorry to ask so many questions..you know how curious I get! ;-)
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photogirl12 Donating Member (887 posts) Send PM | Profile | Ignore Fri Nov-24-06 08:10 PM
Response to Reply #11
17. Luckily
it didn't break the skin. However, the customer said to me after the dog bit me "Oh, I forgot to tell you, she has been doing that lately". After all of that, she decided that she didn't like any of the photos that I took. I was so pissed off that I threw them in the garbage right in front of her. Needless to say, she never returned.
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:14 PM
Response to Reply #17
21. People.
I will never understand them. (that should be my epitaph)
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photogirl12 Donating Member (887 posts) Send PM | Profile | Ignore Fri Nov-24-06 08:16 PM
Response to Reply #21
23. Either that or
Killed from dealing with customers everyday.
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:19 PM
Response to Reply #23
26. LOL
Sometimes I wonder...

naw, deep down, I love it (I'm sick that way) ;-)
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photogirl12 Donating Member (887 posts) Send PM | Profile | Ignore Fri Nov-24-06 08:27 PM
Response to Reply #26
30. In general
most customers aren't that bad...it just takes one to ruin your day!
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unsavedtrash Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:02 PM
Response to Original message
7. There should be a one year mandatory CSR/food service requirement
It should happen right after high school. Hell, make it two years.
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:05 PM
Response to Reply #7
12. Agreed.
:hi:
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Redneck Socialist Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:36 PM
Response to Reply #7
50. Abso-fucking-lutely!
Everyone should have to see what it's like on the other side of the counter. :mad:
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Richard Steele Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:03 PM
Response to Original message
9. I really can't go in to work for you, sorry.
If I had to do that job, I'd be FIRED before lunch.
Possibly SUED as well. Arrested for destroying your
phone and computer, anyway....can they sue you for that?
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:07 PM
Response to Reply #9
14. LOL
:D
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Darth_Kitten Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:04 PM
Response to Original message
10. be patient with me, I'm trying to figure out what the customer service
rep who is a total IDIOT told you or didn't tell you. They piss me off too.

Believe it or not, I'm not out to take your money.

I'm not just a phone person, I have some power to help you. Be kind and civil and I will go the extra distance.

:D

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Road Scholar Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:06 PM
Response to Original message
13. Thank you, Elizibeth Edwards. eom
:shrug:
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:08 PM
Response to Reply #13
15. Huh?
:shrug:
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Road Scholar Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:19 PM
Response to Reply #15
27. It was her message on TV tonight. Appreciate your service
workers. Interesting
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:22 PM
Response to Reply #27
29. Oh...funny...I wish I'd heard it....
...I love her. That was very kind of her. Thank you for telling me about this. :hi:
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benny05 Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:01 PM
Response to Reply #13
46. Here is Elizabeth Edwards' message:
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Perky Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:10 PM
Response to Original message
16. Methinks you need a bubblebath and a nice soothing massage
Edited on Fri Nov-24-06 08:11 PM by Perky
Do't let the bastards get you down
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:12 PM
Response to Reply #16
18. Thank you...
I do believe you are right.

Will you please draw me a bath? There is still cat fur in my tub...ick. I vacuumed it just last week. Why my kitties like to play in the garden tub, instead of the whole rest of the house, is beyond me! :eyes:
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Perky Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:13 PM
Response to Reply #18
19. absolutely
Edited on Fri Nov-24-06 08:14 PM by Perky
anything else you need?
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:15 PM
Response to Reply #19
22. Um...oh, you are male...opps...
no..thank.you, though... :blush:
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Perky Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:18 PM
Response to Reply #22
25. ???
:shrug:

lol
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:19 PM
Response to Reply #25
28. I'm sending you a pm
k? :hi:
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Gormy Cuss Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:52 PM
Response to Reply #16
33. Hey, that's my line
See:
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Radio_Lady Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:14 PM
Response to Original message
20. KC2, I'm sorry you have to accept this from the general public.
Try to stay calm. I remember being beat up royally by more than a few customers. You'll get through it. It's always rough at this season -- so much pressure to perform.

In peace,

Radio_Lady in Oregon
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:18 PM
Response to Reply #20
24. Thank you...I am usually cool about it...
...and make allowances for people. You're right, it comes with the territory. In peace to you, too, R_L. :hug:
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S n o w b a l l Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:35 PM
Response to Original message
31. i know...
As an owner/manager for five long fucking years. Seen and done it all. People don't care about small businesses...they only care about their pocketbook. I'm still trying to overcome hating people from my business experience. People only care about a $1 or so from their pocketbook. Tell me I'm wrong if you will, but, I've been there and I know. It sucks to have such a negative attitude about people but, people are cheap and don't care about anyone but themselves. That's my reality in owning a business. And that's unfortunately the truth.
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Left Is Write Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 08:49 PM
Response to Original message
32. Today at Target...
My husband and I were determined to spread courtesy and good cheer. I gave in to my husband's newfound and nearly inexplicable desire to shop on Black Friday. We rose at 6AM, got our two children up and ready to go, and left the house at 7AM. Armed with coffees from Starbucks, we entered Target shortly thereafter.

My husband was not just polite to staff and fellow customers, he was downright cheerful, pleasant, and friendly. Taking my cues from him, when I unloaded our full cart, I set each product with the UPC code facing the checker so she didn't have to search for them. I smiled at her. I asked how she was. She smiled back at me. She noticed the UPC codes and thanked me. "That was so sweet of you!" she said.

My husband took the kids to the car while I paid for our purchases, largely because we didn't want them to see the two scooters we'd bought. The checker understood immediately what we were doing and carefully placed the scooters into opaque bags to hide them.

We had a pleasant experience there. Later, after a trip to Lowe's and haircut appointments for my daughter and me, we went to Best Buy. It looked as if every citizen of Boise were there. We picked out a TV (our reason for going there), and got into a line easily dozens of people long. The line went quickly. The people were friendly. We received a $25 gift card as a "bonus" for buying an out-of-box item. We were actually in and out of there in less than 40 minutes.

After Best Buy, we went home and made our favorite Thanksgiving leftovers sandwiches. It was nice.
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S n o w b a l l Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:00 PM
Response to Reply #32
34. I'm kinda new here
but, I hope your post was sarcasm. Sorry for my ignorance.
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Left Is Write Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:16 PM
Response to Reply #34
49. Why would you *hope* that was sarcasm?
We had a nice day, and we really tried to make it pleasant for others. Why would you hope I didn't really mean that?
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S n o w b a l l Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:04 PM
Response to Reply #32
35. ok..sorry!
I can usually recognize sarcasm but life has been too fucking serious for me lately. (sigh)
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Generic Brad Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:28 PM
Response to Reply #35
39. Here's how to recognize sarcasm
There is a sarcastic smiley available to use. I am not trying to be sarcastic here either. It looks like this. :sarcasm:

And welcome to DU! :hi:
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S n o w b a l l Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:33 PM
Response to Reply #39
41. Thanks Brad
I appreciate that.!! :)
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Dastard Stepchild Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:11 PM
Response to Original message
36. Yeah... I worked retail for years
Edited on Fri Nov-24-06 09:50 PM by sjbech
I have this MOST EXCELLENT cognitive dissonance that would kick in, a thing for which I am forever grateful. I would just keep smiling, nearly maniacally. People would call me a dumb bitch and I would just smile away. People would liken my intelligence to that of a rotten banana, and I would just beam at them.

My response was always, "Okay." And then I would smile. Sans sarcasm. Mostly because this would so enrage customers that they would nearly pop their carotid artery right in front of me. They would try to get me riled up, and I would just keep smiling away.

I never let their crap get to me. People can really suck, but I let it roll off my back and maintained a healthy distance from the sassery. They are asses... try not to take it personal. Just smile away. Like a crazy, fucked up, terrifying clown.

:hug:

edited for spelling
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S n o w b a l l Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:22 PM
Response to Reply #36
37. thanks sj
:)
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Dastard Stepchild Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:56 PM
Response to Reply #37
44. welcome :)
Looks like you are new around here.
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ghostsofgiants Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:38 PM
Response to Reply #36
42. When I was working customer service this summer, I made it a point to be as pleasant as possible...
Just to piss the angry customers off even more.
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Dastard Stepchild Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:54 PM
Response to Reply #42
43. seriously....
Have you ever read Bartleby the Scrivener? It was kinda the guiding philosophy behind my retail service.
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ghostsofgiants Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:01 PM
Response to Reply #43
47. I have not, but I"ll keep it in mind, haha.
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philosophie_en_rose Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:27 PM
Response to Original message
38. Come on! We all know that retail workers plot against me!
Because I am SO important that a group of strangers would intentionally and covertly obstruct my every attempt to save three cents. Seriesly!

:sarcasm:




:pals: I hope people are nice to you tomorrow. My best advice is to act to do what you can to help people, because there will be someone that really appreciates it. The punishment for rude customers is that they have to be themselves.
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LeftyMom Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:30 PM
Response to Reply #38
40. Wait, you mean you don't hide the Elmos and the PS3s from customers for fun?
;)
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begin_within Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 09:59 PM
Response to Original message
45. May I please say this on behalf of customers everywhere?
Dear sales associates and customer service representatives of the world,

We are not your fucking punching bags.

We didn't do it.

We are not all stupid.

Some of us even have graduate degrees.

We get hearing loss when you yell at us.

Also, just because you ate too much, spent too much time cooped-up with the in-laws, and are probably frustrated (in every way humanly possible) do not take it out on the next person you happen to speak to. Please.

Sincerely,
The customers of the world.
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Haole Girl Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:01 PM
Response to Reply #45
48. Welcome to my ignore list.
Bye-bye.
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Redneck Socialist Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:38 PM
Response to Reply #45
51. Gotta say there are a lot more asshole customers out there...
than asshole customer service folk.
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CaliforniaPeggy Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-24-06 10:53 PM
Response to Original message
52. Locking
Per OP's request.

CaliforniaPeggy
DU Moderator
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