Advice Verizon DSL (Help Help)

[oneighty]

I called Verizon to have a second and new telephone service installed in my home so as to have a service free of my on line computer connection.

The person I spoke with convinced me DSL would be the better buy and that I could use DSL with my present ISP (A friend of mine) Wow! I think that sounds good. So I agree to the plan. After hanging up with Verizon I called Dave my ISP man. Dave tells me I have been lied too. I called Verizon and with some difficulty had the order canceled.

Along with the cancellation I was given a reference number confirming the cancellation.

Anybody been so conned as I have been? Is this normal Verizon business practice?

Needless to say I am a whole lot angry, pissed off in fact.

180--foolish old man.

[purr]

1. Why would you want two ISPs?

Just out of curiosity. DSL would be your internet and ditch the other.

[JitterbugPerfume]

3. not two ISPs

two phone lines

[oneighty]

5. Ah

I do not want an ISP other than the one I have. With my ISP I get free computer service help etc and etc. If I have a problem help is a phone call away.

Point is the Verizon sales person lied to me by saying I could use my ISP instead of AOL Yahoo etc. I expect he also lied about the rest of it, like cost and so on.

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[BlueJazz]

2. I agree..with DSL..you don't really have an ISP.

(in the sense of AOL) AO-hell.

With DSL, you don't even know anyone is there...

[purr]

4. Not to mention you wont have topay for a 2nd phone line

installed. You can use your existing line with dsl and be able to use the phone as well. If your paying for a 2nd phone line then another isp then your paying more money than what its worth. Just get the dsl line, ditch the other isp (i hope its not aol) and you'll be happy.

AOL can be used with dsl.. its called aol for broadband.. waste of money.

[necso]

6. Some ISPs

accept DSL from a third party DSL provider. (I checked into it when I switched -- which was as soon as it was available.)

Internet access typically amounts to:
1) Some physical connection, which your (nominal) ISP may not play any part in providing;
2) An IP address (or "part" of one);
3) Routing services;
4) Email account(s);
5) An account(s) on some server(s) for webspace, account management, "special" services, etc; and
6) Support.

Some ISPs will let you keep #'s 4 and 5 (for some fee), while accessing the web in whatever way you want.

Support is trickier. If you have "split" services, then you will have to rely on split support.

However, DSL tends to be less of a problem that does dial-up, although I have had to learn to recognize a temporary problem or two -- and not waste my time calling support like a zillion other customers will be doing.

[thebeaglehaslanded]

7. I have Verizon DSL which also accesses my email from another ISP

I find it extremely convenient and fast. The ISP I've had for years charges about $100 a year (professional courtesy), so having both is not a big sacrifice. It does, however, allow me to maintain the "old" email account most everyone knows (including all the spammers!), while also having a "new" account which I use somewhat more carefully. I don't think you were conned.

[0rganism]

8. OK, here's the deal: Verizon SUCKS ASS

My family and I recently moved to a burb where Verizon is the carrier instead of QWest, who used to provide the DSL bandwidth. Now I have Verizon DSL, and I have to say I'm a little bit ticked at their service. Through a feat of great persistence and courage, we were able to keep our local ISP, which we know & love. However.

The sales rep was probably trying to push you towards using Verizon as the ISP. See, that's one way a lot of carriers can make a buck now: first they tag you with the broadband physical layer charges, then they double dip when you end up going to them as an ISP. Unless you've had DSL before, going to your carrier to find out if local ISPs can contract with them for broadband services is a bad idea.

Then, their DSL apparently has to use a different link protocol so I had to use (crappy) new hardware they sent instead of my reliable old Cisco.

But the worst thing about Verizon is the runaround we get with their phone menus and operators. Aargh! They must target hiring for somewhere between Rude and Stupid, with bonus points for Nutty and Incoherent. And their billing dept... don't get me started about them.

The guys at my ISP were also pretty short fused about Verizon stuff. I mean, if I had it bad, they actually have to deal with Verizon as a peer in shared support contracts. Ick!

[oneighty]

9. Thank all of you

for your input.

I will stick with my present ISP. This is a small village and we need to keep as much spending local as possible in order to support our community and those living here.

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