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Please Continue To Hold. Your Call Is Important To Us...

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arwalden Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:31 AM
Original message
Please Continue To Hold. Your Call Is Important To Us...
Thank you for waiting. Your call will be answered in the order it was received.
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Misunderestimator Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:31 AM
Response to Original message
1. And what is the accompanying music?
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Richardo Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:32 AM
Response to Reply #1
3. Musak version of 'Girl From Ipanema'
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Misunderestimator Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:36 AM
Response to Reply #3
10. That sounds about right...
I can hear the synthesizer now... :bobbing head to imaginary muzak:
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arwalden Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:35 AM
Response to Reply #1
8. I Don't Recognize The Piece Of Music... But It's...
Edited on Fri Jul-08-05 10:35 AM by arwalden
... some chamber music. Strings only, violin, viola, cello. Pleasant enough to listen to... but it's getting old.
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hobbit709 Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:32 AM
Response to Original message
2. The ones I like
are when you answer and a recording asks you to hold.
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Shell Beau Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:32 AM
Response to Original message
4. I had some place call me and ask me to hold. Yeah right!
I hung up immediately!
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johnnie Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:33 AM
Response to Original message
5. There is only one way to get a hold of those people quick
Hold off on one payment and they will somehow find a real person to call you 10 times a day.
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AuntiBush Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:33 AM
Response to Original message
6. Or Push 1, 3 4, 5 9: Then hold. Then Push 1, 2, 4, 5 7, Then Hold.
Repeat. Then when your call is "finally" picked-up, it's another computer-generated voice.
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arwalden Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:48 AM
Response to Reply #6
14. I'm Always Amused When I'm Asked To Punch-In My Account Number...
... then when someone FINALLY answers the line, they ASK ME FOR MY ACCOUNT NUMBER (WTF?!? :shrug:)

For what reason did they need me to enter my account number unless it was so the operator would ALREADY (and automatically) have my account information ready whenever they answered my call?

Silly people! Idjits.
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AuntiBush Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 11:22 AM
Response to Reply #14
15. Really! Now I respond w/"You don't know?"
And how about those mentions of "this call may be monitored for learning purposes..." Yeah, to learn more about you and how better to protect themselves. Nothing like being treated like the enemy by the very companies you give your money to, huh.
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LynzM Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 11:53 AM
Response to Reply #15
16. Not to defend 'the enemy'
But I actually spent a couple years working with a department that did quality control on these calls. The recordings did actually get used for that purpose, as well as legal proof of transactions.
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AuntiBush Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 04:49 PM
Response to Reply #16
17. That's always good to hear. Thanks LynzM.
Kidding with my local phone co., I said "Wait, this call is being monitored or recorded for learning purposes."

She laughed. Lately, I'm getting a lot of positive feedback from so many, and in the least likely places, both on the phone and off.

Thanks for responding! Luv positive notes.
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LynzM Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 06:29 PM
Response to Reply #17
18. You're welcome
I detested actually working on the phone, but some people really enjoy it, and make a decent living that way. It wasn't for me. But I did learn an awful lot at that job, once I got off the phones, about database building and maintenance, about recording software, and legal and quality monitoring!

You're welcome!
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yellowdogintexas Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jul-09-05 01:53 AM
Response to Reply #14
19. I have learned not to trust the account number that pops up
on my phone system. sometimes it is the customer's phone number. Sometimes they just put in anything to get past the phone voice.
sometimes we don't get a number at all.

If a number comes up, I usually say "May I verify that your account number is.......?"



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Lannes Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:34 AM
Response to Original message
7. Sometimes when they finally get on the phone..
I ask them to hold and start humming into the phone. :P
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Sannum Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:35 AM
Response to Original message
9. Obviously the call is important...
That is why you have to be on hold for half a goddamn hour!
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arwalden Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:38 AM
Response to Reply #9
12. But They "Appreciate My Patience"...
... and they keep REPEATING it... so I guess that counts for *something* eh?
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Commie Pinko Dirtbag Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:36 AM
Response to Original message
11. Oh my. I'm working on the software that does THAT right now! (nt)
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bridgit Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Jul-08-05 10:42 AM
Response to Original message
13. "your concerns are our concerns...
"your call 'wait time' has been estimated to be: 7 to 9 minutes; please continue to hold & remember, your call is important to us"
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KitchenWitch Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jul-09-05 01:55 AM
Response to Original message
20. If my damn call is so important, you would pay a human to answer it!
:rofl:
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