Democratic Underground Latest Greatest Lobby Journals Search Options Help Login
Google

A Drive-Through Lane to the Next Time Zone

Printer-friendly format Printer-friendly format
Printer-friendly format Email this thread to a friend
Printer-friendly format Bookmark this thread
This topic is archived.
Home » Discuss » Archives » General Discussion (Through 2005) Donate to DU
 
andyjackson1828 Donating Member (86 posts) Send PM | Profile | Ignore Mon Jul-19-04 12:13 PM
Original message
A Drive-Through Lane to the Next Time Zone

By MICHAEL FITZGERALD

Pull off Interstate 55 near Cape Girardeau, Mo., and into the drive-through lane of a McDonald's next to the highway and you'll get fast, friendly service, even though the person taking your order is not in the restaurant - or even in Missouri.

The order taker is in a call center in Colorado Springs, more than 900 miles away, connected to the customer and to the workers preparing the food by high-speed data lines. Even some restaurant jobs, it seems, are not immune to outsourcing.


The man who owns the Cape Girardeau restaurant, Shannon Y. Davis, has linked it and 3 other of his 12 McDonald's franchises to the Colorado call center, which is run by another McDonald's franchisee, Steven T. Bigari. And he did it for the same reasons that other business owners have embraced call centers: lower costs, greater speed and fewer mistakes.

Cheap, quick and reliable telecommunications lines let the order takers in Colorado Springs converse with customers in Missouri, take an electronic snapshot of them, display their order on a screen to make sure it is right, then forward the order and the photo to the restaurant kitchen. The photo is destroyed as soon as the order is completed, Mr. Bigari said. People picking up their burgers never know that their order traverses two states and bounces back before they can even start driving to the pickup window.

http://www.nytimes.com/2004/07/18/business/yourmoney/18...
Printer Friendly | Permalink |  | Top
mermaid Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:16 PM
Response to Original message
1. you Aren't Serious?!!?
:wtf:
Printer Friendly | Permalink |  | Top
 
aden_nak Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:17 PM
Response to Reply #1
2. I have no doubt it's true.
Which means that on a day when the telecom system is hosed up, no one can get food via the drivethrough. But overall they'll still save money on paper.
Printer Friendly | Permalink |  | Top
 
Norquist Nemesis Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:19 PM
Response to Original message
3. On to India!
Well, let's see. With a 24 hour operation, let's say 6 hour shifts (to avoid full-time with benefits) that's 4 jobs per day times the 4 stores is 16 jobs.

Where will the profit from this cost-savings go? I can guarantee it won't be toward creating more jobs in this operation.
Printer Friendly | Permalink |  | Top
 
mermaid Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:23 PM
Response to Reply #3
4. Of Course Not!!
but they are blind...if no one here has a job, then no one here will have money to buy their goods, and the house of cards comes tumbling down.

they can't REALLY be this stupid, can they??

:wtf:

Or is it that they are this blinded by greed?
Printer Friendly | Permalink |  | Top
 
RoyGBiv Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:36 PM
Response to Reply #4
7. Yes...

They can really be this stupid.

A lot of Wal-Mart employees can't afford to shop at Wal-Mart. There are a lot of companies with long-term economic plans that do not take into account the effects of their own company's actions on the economy.

Printer Friendly | Permalink |  | Top
 
RoyGBiv Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:33 PM
Response to Original message
5. Oh. My. God.
I suppose this won't affect me directly since I refuse to use a drive-thru, but this is one of the more bizarre things I've read in awhile. I would just love to be a fly on the wall the day a line gets cut or when the inevitable network jam clogs up the system a few minutes after a lunch rush starts. At the last company I worked for, we upgraded our credit card approval system to a high-speed network, and that network was down at least a few minutes every day. Normally this didn't cause a problem because we had a backup system in place that was slower, but worked fine. However, on one particularly hellish day, the entire phone system went down when a bulldozer in some other state cut a network trunk line. It was down for six hours. The chaos that ensued, just from not being able to take credit/debit cards, was unimaginable. In this kind of setup in which the network is necessary just to conduct business and no quickly established backup is in place, this could effectively shut everything down.

It's interesting to read the ads for these companies doing things like this when they're recruiting employees. The focus is always on customer service, connecting with customers, friendly disposition when interacting with customers, etc. Yet, management continually decreases the human element of these operations and makes real customer service a joke.

Oh well. I guess they call this progress.
Printer Friendly | Permalink |  | Top
 
Feanorcurufinwe Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:36 PM
Response to Original message
6. "People picking up their burgers never know"
because if they did, they might buy lunch somewhere else. I would.

Printer Friendly | Permalink |  | Top
 
Walt Starr Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:41 PM
Response to Original message
8. So they are even outsourcing minimum wage jobs
this is starting to get sick.
Printer Friendly | Permalink |  | Top
 
Norquist Nemesis Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-19-04 12:47 PM
Response to Reply #8
9. Yep. To Colorado for now.
Give it a couple of years and Mickey D franchises will all have a tax haven off shore as an added incentive for being a franchisee. Then training on how to be efficient which hands out pens with the 1-800-OUTSRCE number boldly imprinted.
Printer Friendly | Permalink |  | Top
 
DU AdBot (1000+ posts) Click to send private message to this author Click to view 
this author's profile Click to add 
this author to your buddy list Click to add 
this author to your Ignore list Tue Sep 23rd 2014, 07:41 PM
Response to Original message
Advertisements [?]
 Top

Home » Discuss » Archives » General Discussion (Through 2005) Donate to DU

Powered by DCForum+ Version 1.1 Copyright 1997-2002 DCScripts.com
Software has been extensively modified by the DU administrators


Important Notices: By participating on this discussion board, visitors agree to abide by the rules outlined on our Rules page. Messages posted on the Democratic Underground Discussion Forums are the opinions of the individuals who post them, and do not necessarily represent the opinions of Democratic Underground, LLC.

Home  |  Discussion Forums  |  Journals |  Store  |  Donate

About DU  |  Contact Us  |  Privacy Policy

Got a message for Democratic Underground? Click here to send us a message.

© 2001 - 2011 Democratic Underground, LLC