BBC: Stressed Indians leave Call Centres

[ThePhoenix]

http://news.bbc.co.uk/2/hi/business/7635889.stm

A 23-year-old man, barely out of college, has been recovering from a heart attack in hospital. The doctor's diagnosis: modern lifestyle - stress and odd hours of work.

He works at a call centre in Mumbai

Alarmed?

His colleagues at the call centre where he works are. Says one of his best friends and colleague: "I'm leaving. Have been planning to for sometime.

"As soon as I get another job, even if it's less paying, I will leave this industry for good."

The youth of India seem to have fallen out of love with the call centre industry.

Even before the impact of the economic crisis could be felt on India's $11bn business process outsourcing (BPO) industry, which gets 70% of all the outsourced work from the US, it was in the grip of a crisis of its own.

Several companies, mostly smaller ones unable to maintain international standards, have shut down in Mumbai and Delhi.

[YOY]

1. I feel for them.

I don't feel for the company that oursourced them or any Indian CEO that doesn't invest in the counry's own industries.

[TlalocW]

2. The worst year of my life

Was when I was laid off and had to work for a call center. Weird-ass hours that they can change on you at a moment's notice, and if you have a problem with it, it's your fault; management always reneging on promises; managers being a synonym for asshole. I can only imagine how much worse it is in India.

TlalocW

[dixiegrrrrl]

3. Goody. Means my phone will stop ringing 24/7.

[OhioChick]

4. ......

:rofl:

[emilyg]

5. Yep. lol

[Berry Cool]

6. Somewhere in all this is the makings of a great Bollywood movie

about the plight of the young Indian who can't hack the call-center life anymore.