Reply #14: As for having to put on that happy face

[customerserviceguy]

I know that all too well in my job. But I'm not permitted to yank my phone out of the wall when they get to be too much.

Yes, the passenger was clearly an insensitive idiot, this area is chock-full of them. But a mere cussing out of the woman involved was more than enough. Emergency slides cost money to replace after they've deployed, and no doubt there were passengers in that terminal who were waiting to get on that aircraft for its next flight out. He made them wait a couple of hours while the slide was replaced, and he's no hero to them.