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Reply #16: Then take it up the chain of command. Everybody has a superior. [View All]

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Touchdown Donating Member (1000+ posts) Send PM | Profile | Ignore Sat May-15-10 08:28 PM
Response to Reply #14
16. Then take it up the chain of command. Everybody has a superior.
Edited on Sat May-15-10 08:29 PM by Touchdown
This certainly isn't the first time a cust. service rep has pulled things out of their asses. And yes, that's a load of shit about "damage" to dishes if they're moved. You know how much a Sat dish actually costs? $25. The real guts is in the receivers. If there's even a question about a Dish's reliability, they'll just replace it with a new one.

I''m not trying to get you to change your mind. If you are soured on Dish, then you should switch (I feel this way about Earthlink now). All I'm saying is go up the ladder until you get satisfaction, as you are the customer, and you are ultimately right. They can do math. $200 in gouging once, vs. $90 a month for 10 years from a satisfied customer. Few managers there are willing to risk that.
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  -Dish Network: don't use them... GReedDiamond  May-15-10 07:44 PM   #0 
  - I have received wonderful service from Direct TV for almost 10 years.  Elwood P Dowd   May-15-10 07:49 PM   #1 
  - I'd switch to Direct in a heartbeat...  GReedDiamond   May-15-10 07:58 PM   #2 
  - Same here.  Dappleganger   May-15-10 08:10 PM   #8 
  - I could have written your post. Verbatim.  nonconformist   May-15-10 09:49 PM   #34 
  - DishTV is excellent.  tabasco   May-15-10 08:00 PM   #3 
  - How do you feel about them lying to me...  GReedDiamond   May-15-10 08:06 PM   #4 
     - I would ask to speak to a supervisor and keep going up  ohheckyeah   May-15-10 09:26 PM   #31 
  - These guys are a fucking riot  Sen. Walter Sobchak   May-15-10 08:06 PM   #5 
  - Yes, I WAS told about a $15 "Technician Visit"...  GReedDiamond   May-15-10 08:08 PM   #6 
     - same for her,  Sen. Walter Sobchak   May-15-10 08:21 PM   #15 
  - If you're certain of your position, sue them in small claims court.  Tesha   May-15-10 08:10 PM   #7 
  - I will be submitting a letter to their "dispute resolution"...  GReedDiamond   May-15-10 08:14 PM   #10 
  - I categorically refuse to contribute income to Rupert Murdoch, who  Skidmore   May-15-10 08:11 PM   #9 
  - Rupert owns DirecTV too?  LiberalAndProud   May-15-10 08:16 PM   #12 
  - I hear ya, I hate Murdoch too...  GReedDiamond   May-15-10 08:16 PM   #13 
  - Murdoch does not own DirecTV  Trekologer   May-15-10 08:29 PM   #17 
  - Liberty Media has owned Direct TV for 3-4 years.  Elwood P Dowd   May-15-10 08:32 PM   #20 
  - Yep  havocmom   May-15-10 09:45 PM   #32 
  - Rupert doesn't own Direct TV. He held a large share of stock at one time,  Elwood P Dowd   May-15-10 09:51 PM   #36 
     - And it was several years ago that I ditched Direct  havocmom   May-15-10 09:54 PM   #38 
  - Rupert no longer owns DirecTV.  City Lights   May-16-10 02:55 PM   #47 
  - I guess it must be the moon. I moved with Dish and had none of your problems  Touchdown   May-15-10 08:14 PM   #11 
  - That is not what I was told by "customer service"...  GReedDiamond   May-15-10 08:20 PM   #14 
     - Then take it up the chain of command. Everybody has a superior.  Touchdown   May-15-10 08:28 PM   #16 
        - I spoke to a "supervisor" who blew me off...  GReedDiamond   May-15-10 08:32 PM   #19 
  - Yeah, I've been using DirecTV for years  WeekendWarrior   May-15-10 08:31 PM   #18 
  - I've had both DirecTV and DISH  csziggy   May-15-10 08:32 PM   #21 
  - That's good advice, imo.  EFerrari   May-15-10 08:34 PM   #23 
  - cute moves worth remembering  librechik   May-16-10 12:54 PM   #41 
  - Channel 9415 (DishTV) is "FreeSpeechTV" a Liberal channel I didn't know about.  Rectangle   May-16-10 03:14 PM   #50 
  - Sounds like a local scam. Our Dish guys are much better  EFerrari   May-15-10 08:33 PM   #22 
  - It is a steaming pile of BS, yes indeed...  GReedDiamond   May-15-10 08:37 PM   #24 
  - Does your small claims dept have a counselor?  EFerrari   May-15-10 09:18 PM   #30 
  - That's what I was thinking: local contractors are the problem  havocmom   May-15-10 09:48 PM   #33 
  - I have DISH and have had a couple of outages. The last person who was  davidwparker   May-15-10 08:37 PM   #25 
  - If you don't get a satisfactory resolution,  Foo Fighter   May-15-10 08:40 PM   #26 
  - Thanks for the reference Foo Fighter. I'll do that. n/t  GReedDiamond   May-15-10 08:41 PM   #27 
  - Contact the consumer protection unit of your state attorney general's office  katandmoon   May-15-10 08:43 PM   #28 
  - Good suggestion, thanks! n/t  GReedDiamond   May-15-10 08:54 PM   #29 
  - and any consumer advice/protection program on local TV or radio stations  havocmom   May-15-10 09:51 PM   #35 
  - Wow, I've moved with Dish 3 times in 3 years and have nothing but excellent service.  RayOfHope   May-15-10 09:53 PM   #37 
  - I can only add that Directv doesn't carry TV Japan. n/t  miyazaki   May-15-10 10:22 PM   #39 
  - UPDATE: Sunday...  GReedDiamond   May-16-10 12:44 PM   #40 
  - All companies have idiots working for them.  ohheckyeah   May-16-10 01:02 PM   #42 
  - Thanks ohheckyeah...  GReedDiamond   May-16-10 01:19 PM   #43 
  - I understand and I don't blame you.  ohheckyeah   May-16-10 02:53 PM   #46 
  - no...the people aren't idiots  ProdigalJunkMail   May-16-10 03:46 PM   #52 
  - Same basic strategy insurance companies use  laughingliberal   May-16-10 01:30 PM   #44 
  - We've had Dish Network for over fifteen years  Missy Vixen   May-16-10 01:56 PM   #45 
  - We Looked At Switching To DirectTv A Few years Ago, And One Reason I Stayed  Dinger   May-16-10 03:05 PM   #48 
  - On the contrary, your rant makes perfect sense...  GReedDiamond   May-16-10 03:42 PM   #51 
  - See post #32, Murdoch no longer owns DirectTV  Dappleganger   May-16-10 03:50 PM   #53 
  - Uh, I have DirecTV and I also have Current.  nonconformist   May-16-10 05:32 PM   #56 
  - Sorry to tell you, but DirectTV is just as bad.  Greyhound   May-16-10 03:06 PM   #49 
  - kick  senseandsensibility   May-16-10 04:04 PM   #54 
  - I switch back and forth from Dish to Direct every two years, I save  B Calm   May-16-10 04:57 PM   #55 

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