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Reply #16: Then take it up the chain of command. Everybody has a superior. [View All]

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Touchdown Donating Member (1000+ posts) Send PM | Profile | Ignore Sat May-15-10 09:28 PM
Response to Reply #14
16. Then take it up the chain of command. Everybody has a superior.
Edited on Sat May-15-10 09:29 PM by Touchdown
This certainly isn't the first time a cust. service rep has pulled things out of their asses. And yes, that's a load of shit about "damage" to dishes if they're moved. You know how much a Sat dish actually costs? $25. The real guts is in the receivers. If there's even a question about a Dish's reliability, they'll just replace it with a new one.

I''m not trying to get you to change your mind. If you are soured on Dish, then you should switch (I feel this way about Earthlink now). All I'm saying is go up the ladder until you get satisfaction, as you are the customer, and you are ultimately right. They can do math. $200 in gouging once, vs. $90 a month for 10 years from a satisfied customer. Few managers there are willing to risk that.
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