Politicub
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Sat Nov-21-09 03:51 PM
Response to Original message |
| 56. Good on Sears! I'm glad they made this right... |
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It's great that they are placing such an emphasis on customer service. I've gotten good customer service in the past, which has kept me a loyal customer of their Kenmore appliances.  |
| -An apology is in order, and here it is in writing!!!! |
Omaha Steve |
Nov-20-09 07:33 PM |
#0 |
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Maybe Skinner can let you edit the OP? glad it worked out. nt |
Muttocracy |
Nov-20-09 07:35 PM |
#1 |
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Very good!! |
alfredo |
Nov-20-09 07:36 PM |
#2 |
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WOW! Thats some pretty impressive customer service.... |
Lisa0825 |
Nov-20-09 07:36 PM |
#3 |
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The problem is that it's not REALLY customer service, |
Truth2Tell |
Nov-21-09 03:09 PM |
#52 |
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Have to agree with you |
skepticscott |
Nov-21-09 04:55 PM |
#64 |
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I'm really surprised at the replies to this thread, |
Truth2Tell |
Nov-21-09 05:13 PM |
#69 |
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In the past I would have been surprised...these days...no...still |
KoKo |
Nov-21-09 07:02 PM |
#74 |
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HEHEHE.... |
The Doctor. |
Nov-21-09 07:44 PM |
#78 |
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I suppose it's a good thing that they responded to your complaint. |
Sebastian Doyle |
Nov-20-09 07:37 PM |
#4 |
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I doubt they monitor it..... |
Lisa0825 |
Nov-20-09 07:40 PM |
#8 |
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Google alerts work well for that. |
merh |
Nov-20-09 08:46 PM |
#24 |
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Might be there are Sears employees who read DU for their own reasons |
havocmom |
Nov-21-09 10:32 AM |
#44 |
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Good for Sears, for Skinner and of course, for you and Marta. |
EFerrari |
Nov-20-09 07:37 PM |
#5 |
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It's cool they did that but.. |
johnnie |
Nov-20-09 07:38 PM |
#6 |
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Wow.. |
Texasgal |
Nov-20-09 07:39 PM |
#7 |
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I have new found respect for Sears |
HughMoran |
Nov-20-09 07:44 PM |
#9 |
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I recently had a complaint about Sears auto service and they were very responsive to my complaint.nt |
rhett o rick |
Nov-20-09 07:45 PM |
#10 |
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WOW! That is above and beyond. YAY Sears! Good on them! n/t |
Triana |
Nov-20-09 07:45 PM |
#11 |
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Thanks for posting. This is great. |
tandot |
Nov-20-09 07:46 PM |
#12 |
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Good for Sears! |
AllentownJake |
Nov-20-09 07:48 PM |
#13 |
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Well I'll be damned!! I read the post and assumed it was Sears. |
Shell Beau |
Nov-20-09 07:49 PM |
#14 |
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I thought it might be Sears, too. |
SCRUBDASHRUB |
Nov-20-09 08:26 PM |
#22 |
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I knew it was Sears too |
noamnety |
Nov-21-09 10:25 AM |
#43 |
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Wow... |
Lucy Goosey |
Nov-20-09 07:51 PM |
#15 |
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That's very nice |
malaise |
Nov-20-09 07:52 PM |
#16 |
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Welcome to DU Sears! We'll be looking forward to your posts! |
OffWithTheirHeads |
Nov-20-09 07:53 PM |
#17 |
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I don't see why you are apologizing. You didn't do anything wrong. |
MrsBrady |
Nov-20-09 07:58 PM |
#18 |
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Good customer service doesn't involve never making a mistake |
FBaggins |
Nov-20-09 08:09 PM |
#19 |
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That's incredible. Definitely above and beyond on the part of Sears. |
flvegan |
Nov-20-09 08:11 PM |
#20 |
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Very cool... |
Rick Myers |
Nov-20-09 08:21 PM |
#21 |
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**You**have nothing to apologize for |
Stinky The Clown |
Nov-20-09 08:42 PM |
#23 |
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I think that particular visitor is chowing down on some pizza. n/t |
Contrary1 |
Nov-20-09 08:48 PM |
#25 |
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OMC fianally gets his cookie. |
HCE SuiGeneris |
Nov-20-09 10:24 PM |
#30 |
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Really? |
hootinholler |
Nov-21-09 07:29 AM |
#34 |
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YES YES YES YES YES YES YES!!!!!!! |
hardcoreliberal |
Nov-21-09 07:07 PM |
#76 |
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So I just discovered! |
Stinky The Clown |
Nov-21-09 07:33 AM |
#35 |
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Wow! That's like an early Christmas Hanuka Kwanzaa Solstice New Years present |
John Q. Citizen |
Nov-21-09 09:27 AM |
#37 |
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While he wasn't pleasant, I hope everyone remembers his wife died and he blogged it here on DU |
HamdenRice |
Nov-21-09 09:41 AM |
#38 |
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If that was true |
WilliamPitt |
Nov-21-09 10:08 AM |
#41 |
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Wow, I've always wondered about that. |
donheld |
Nov-21-09 11:06 AM |
#45 |
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LOL! I'll accept what you say, but who would pay OMC to post? What party? Grumpy Old Man's party? |
HamdenRice |
Nov-21-09 11:18 AM |
#46 |
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That's a shocker, Will. Since you are who you are, I trust you had it on good authority... |
Hekate |
Nov-21-09 04:17 PM |
#60 |
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really? |
Kali |
Nov-21-09 04:59 PM |
#65 |
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That's what I always thought, having gotten caught up in that drama. I just passed by... |
Hekate |
Nov-21-09 04:15 PM |
#58 |
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He was a jerk prior to the death of his wife |
havocmom |
Nov-21-09 05:11 PM |
#68 |
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it was funny how he called other people 'attention whores' after his sniveling little act. |
KG |
Nov-21-09 05:15 PM |
#70 |
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Perhaps it wasn't a "Life altering Episode" for him. He doesn't seem any different from before |
KoKo |
Nov-21-09 07:04 PM |
#75 |
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SO glad to hear that Sears did the right thing. Thank you, Sears, and thank you, Steve, for keeping |
Brickbat |
Nov-20-09 08:50 PM |
#26 |
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Color me impressed. Seriously impressed. nt |
quiet.american |
Nov-20-09 10:12 PM |
#27 |
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Sears has always been good to me, |
PJPhreak |
Nov-20-09 10:17 PM |
#28 |
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that's pretty remarkable |
G_j |
Nov-20-09 10:22 PM |
#29 |
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Wow. Good for Sears and all concerned parties |
chill_wind |
Nov-21-09 02:19 AM |
#31 |
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If only Verizon Wireless were have as smart as to do this, I'm still |
BR_Parkway |
Nov-21-09 06:32 AM |
#32 |
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so blog about it |
northzax |
Nov-21-09 04:41 PM |
#63 |
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## PLEASE DONATE TO DEMOCRATIC UNDERGROUND! ## |
DU GrovelBot |
Nov-21-09 06:32 AM |
#33 |
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i'm a sears kind of guy myself |
madokie |
Nov-21-09 07:47 AM |
#36 |
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Yes...first thing I thought about.... |
windbreeze |
Nov-21-09 04:17 PM |
#59 |
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Thanks for posting... |
GoCubsGo |
Nov-21-09 09:48 AM |
#39 |
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Bravo Sears! Now I can get my sweety's Christmas tools there again! |
havocmom |
Nov-21-09 10:06 AM |
#40 |
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+ 1 for Sears |
Oldtimeralso |
Nov-21-09 04:29 PM |
#61 |
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In our area, Sears is FAMOUS for SUCKING. |
BlancheSplanchnik |
Nov-21-09 10:18 AM |
#42 |
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Glad you posted this. I'm impressed and might even shop at Sears now. n/t |
peacebaby3 |
Nov-21-09 12:51 PM |
#47 |
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Goes to show |
Old Codger |
Nov-21-09 01:06 PM |
#48 |
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Thanks for posting this |
MissDeeds |
Nov-21-09 02:27 PM |
#49 |
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This is a relief |
KT2000 |
Nov-21-09 02:54 PM |
#50 |
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Impressive |
varelse |
Nov-21-09 02:56 PM |
#51 |
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Oh, that's so Sweet..what |
Cha |
Nov-21-09 03:17 PM |
#53 |
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Good to hear. I just bought all new appliances with SEARS extended warranties |
Fla Dem |
Nov-21-09 03:18 PM |
#54 |
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Wow! |
graywarrior |
Nov-21-09 03:19 PM |
#55 |
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Good on Sears! I'm glad they made this right... |
Politicub |
Nov-21-09 03:51 PM |
#56 |
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I have always loved Sears. |
rgbecker |
Nov-21-09 04:05 PM |
#57 |
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The new wave of Corporate Social Responsibility! (CSR) is hip! |
earcandle |
Nov-21-09 04:34 PM |
#62 |
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I guess I should have complained here |
ProdigalJunkMail |
Nov-21-09 05:06 PM |
#66 |
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I'm sure that there is a core element within Sears that remembers they were the ones... |
bridgit |
Nov-21-09 05:08 PM |
#67 |
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+1 |
havocmom |
Nov-21-09 05:36 PM |
#72 |
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how fun |
barbtries |
Nov-21-09 05:26 PM |
#71 |
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Operationmindcrime seems to have no comment this time... |
zogtheobvious |
Nov-21-09 05:38 PM |
#73 |
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wonder if it could be |
windbreeze |
Nov-22-09 03:28 PM |
#79 |
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Ah... |
zogtheobvious |
Nov-22-09 10:10 PM |
#80 |
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Mistakes Happen, It's What Happens Next That Counts |
SkankWhisperer |
Nov-21-09 07:09 PM |
#77 |
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