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Reply #232: Ya know what ... [View All]

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Home » Discuss » Archives » General Discussion (1/22-2007 thru 12/14/2010) Donate to DU
RoyGBiv Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Oct-17-09 06:22 PM
Response to Reply #230
232. Ya know what ...

People do that all the time, and not just with TSA officials.

People get involved in a situation that doesn't go as they desired, and they make shit up to place the blame on anyone but themselves.

Having been involved in some level of customer service most of my life, I've seen so many examples of this I could write ten books and not repeat a single incident. They are almost all absurd situations that are flat-out lies.

A student I dealt with the other day came to me because her check for her initial payment on her tuition payment plan bounced, and she was dropped from classes because of it. She came to me to discuss her options, but she started the conversation with, "I want to know why you fucking dropped me from class!" Not a great start. I explained the situation. She admitted she didn't have the funds in her account when she wrote the check. "So fucking what! You think I'm not fucking going to pay it!" I didn't say, but thought, yes, that's exactly what we believe when you sign a contracted stating that you'll pay the remaining 90% of your tuition after writing a check for 10% that then doesn't clear you bank.

In any case, she left, pissed off, and later that afternoon I got a call from the Dean of Students asking about a situation I'd had with a student in which I had, supposedly, "cussed her out" and called her "a liar" and used racial epithets to demean her. None of that ever happened, of course, but she knew how to get attention, thought that accusing me of something like racism would help her case, and never bothered to consider we have cameras and microphones recording everything that happens (thank goodness).

As I said, that's just one story, the most recent one. It happens constantly.
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