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Reply #6: You have to call them [View All]

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Home » Discuss » Archives » General Discussion (1/22-2007 thru 12/14/2010) Donate to DU
magellan Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Sep-12-08 12:16 AM
Response to Reply #4
6. You have to call them
Every time you lose your connection for other than regular maintenance reasons, make a note of how long it's down. When it's back up, call Comcast and tell them you'd like a refund for the time. (I don't bother them with anything less than half an hour, but that's up to you.) I ALWAYS get a refund.

If you don't take money out of them they have no reason to improve their service, because they sure as heck don't have a lot of competition.
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  -Glad I've only got Comcast cable and not internet/phone service here in Denver XOKCowboy  Sep-11-08 11:45 PM   #0 
  - I'm stuck with Comcast  JenniferJuniper   Sep-11-08 11:48 PM   #1 
  - A lot of my friends told me to get a cable modem... Great bundle prices, etc  XOKCowboy   Sep-12-08 12:12 AM   #5 
  - btw, I was expressing the same view to hubby yesterday  magellan   Sep-12-08 01:04 AM   #11 
  - when mine does that i get on my cell phone and tell them i want credit for it.  orleans   Sep-12-08 12:44 AM   #8 
  - I'm sure they'll prorate the service for the time it was out...  BushDespiser12   Sep-11-08 11:51 PM   #2 
  - Oh yea I'm just holding my breath...  XOKCowboy   Sep-12-08 12:09 AM   #4 
     - You have to call them  magellan   Sep-12-08 12:16 AM   #6 
        - We're at 2 hrs and counting...  XOKCowboy   Sep-12-08 12:39 AM   #7 
           - They may credit you the entire day if it's over 2-3 hours  magellan   Sep-12-08 12:55 AM   #9 
              - Yeah I did that.  XOKCowboy   Sep-12-08 01:31 AM   #12 
                 - Cool  magellan   Sep-12-08 01:40 AM   #13 
                    - Nah I have DSL  XOKCowboy   Sep-12-08 01:44 AM   #14 
                       - Yeah!  magellan   Sep-12-08 01:55 AM   #15 
  - It went out all the time when I lived there  Ichingcarpenter   Sep-11-08 11:54 PM   #3 
  - Cable is inherently unreliable  Dumak   Sep-12-08 01:03 AM   #10 
 

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