ullad
(153 posts)
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Mon Jul-28-08 02:31 AM
Response to Original message |
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very frustrating when you can not understand them or you be on hold forever.
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| -How do you feel when you call customer service and end up talking to someone in a foreign country? |
Maddy McCall |
Jul-27-08 08:06 PM |
#0 |
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I don't like seeing American jobs go overseas |
skipos |
Jul-27-08 08:09 PM |
#1 |
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Being frustrated by poor communication and poor customer service |
JerseygirlCT |
Jul-27-08 08:09 PM |
#2 |
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I ask them where they are located. |
tabasco |
Jul-27-08 08:11 PM |
#3 |
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Deleted message |
Name removed |
Jul-27-08 08:18 PM |
#12 |
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Deleted message |
Name removed |
Jul-27-08 08:35 PM |
#31 |
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Deleted message |
Name removed |
Jul-27-08 08:36 PM |
#33 |
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That's not nice. I don't think Tandalayo_Scheisskopf is an asshole. |
uppityperson |
Jul-27-08 08:55 PM |
#41 |
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the invention of the VRU has caused the war on American middle class jobs. |
Rene |
Jul-27-08 09:03 PM |
#47 |
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we recently had the same problem with Verizon. |
rebel with a cause |
Jul-27-08 09:54 PM |
#51 |
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I'm the same. I just want my problem fixed. |
CTDem24 |
Jul-28-08 09:50 AM |
#100 |
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I notice where you are located |
Firespirit |
Jul-28-08 01:46 PM |
#133 |
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I don't have thoughts about it one way or another. |
lwfern |
Jul-27-08 08:11 PM |
#4 |
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I admit to being very annoyed when this happens. |
Inspired |
Jul-27-08 08:12 PM |
#5 |
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I'm happy my cousin finally got a job. |
Starbucks Anarchist |
Jul-27-08 08:13 PM |
#6 |
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See...I was hesitant to post this... |
Maddy McCall |
Jul-27-08 08:20 PM |
#15 |
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I don't take offense to it. |
Starbucks Anarchist |
Jul-27-08 08:22 PM |
#20 |
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Whew... |
Maddy McCall |
Jul-27-08 08:32 PM |
#27 |
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wrong reply. N?T |
MiltonF |
Jul-27-08 09:00 PM |
#43 |
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I feel like the company cheaped-out on the CS department and puts profit above customer satisfaction |
Liberal Veteran |
Jul-27-08 08:15 PM |
#7 |
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If they can help and speak fluent English, fine |
DFW |
Jul-27-08 08:15 PM |
#8 |
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Interesting....I have AT&T phone, cell, TV and haven't talked |
Jazzgirl |
Jul-27-08 08:17 PM |
#9 |
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I feel better than when I get some redneck from deepwoods Mississippi. |
jobycom |
Jul-27-08 08:17 PM |
#10 |
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Don't make me spank you. |
Maddy McCall |
Jul-27-08 08:19 PM |
#13 |
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Well, you did say a foreign country. |
jobycom |
Jul-27-08 08:23 PM |
#23 |
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A person is a person, no reason to care where the live. |
RGBolen |
Jul-27-08 08:17 PM |
#11 |
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True, but how about quality of work or dedication? Or do facts like those bother you? |
HypnoToad |
Jul-28-08 04:17 PM |
#138 |
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It pisses me off and makes me feel like |
oktoberain |
Jul-27-08 08:20 PM |
#14 |
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I just did this on Saturday. |
donco6 |
Jul-27-08 08:20 PM |
#16 |
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I'm not blaming the person in India....I blame the corporations.... |
Maddy McCall |
Jul-27-08 08:22 PM |
#21 |
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Takes too long, hard to understand (India mostly) and connections drop |
MichiganVote |
Jul-27-08 08:21 PM |
#17 |
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Recently when I was in Wales my hostess needed a number |
thecrow |
Jul-27-08 08:21 PM |
#18 |
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Sorry, I can't be nice in my answer...It pisses me the hell off! |
MadMaddie |
Jul-27-08 08:22 PM |
#19 |
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I have dealt with AT&T HS Intenet Customer Service. |
Tandalayo_Scheisskopf |
Jul-27-08 08:23 PM |
#22 |
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Thank god...someone else who's dealt with it with AT&T. |
Maddy McCall |
Jul-27-08 08:26 PM |
#24 |
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Go into the registry??!! |
Tandalayo_Scheisskopf |
Jul-27-08 08:32 PM |
#28 |
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You might want to try Sprint Wireless Broadband |
krispos42 |
Jul-28-08 02:56 AM |
#78 |
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I Feel The Same Way |
iamjoy |
Jul-27-08 08:26 PM |
#25 |
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attn Maddy |
RazzleCat |
Jul-27-08 08:37 PM |
#34 |
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THANKS! |
Maddy McCall |
Jul-27-08 08:39 PM |
#36 |
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Now they have more English speakers in other countries |
goclark |
Jul-27-08 08:29 PM |
#26 |
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I feel angry that they're doing the job I used to do here!! |
Breeze54 |
Jul-27-08 08:33 PM |
#29 |
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Depends on if they are idiots. |
Pavulon |
Jul-27-08 08:34 PM |
#30 |
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my cell phone company uses an indian call center |
madrchsod |
Jul-27-08 08:35 PM |
#32 |
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i work in a call center here in the US |
sentelle |
Jul-28-08 08:44 AM |
#88 |
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my daughter worked the phones for about 6 months |
madrchsod |
Jul-28-08 04:01 PM |
#134 |
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Deleted message |
Name removed |
Jul-27-08 08:39 PM |
#35 |
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Whatever your anger issues are, I doubt you can get them resolved... |
Maddy McCall |
Jul-27-08 08:41 PM |
#37 |
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I hate that relatively good paying |
ikojo |
Jul-27-08 08:47 PM |
#38 |
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Yes.... |
Maddy McCall |
Jul-27-08 08:49 PM |
#40 |
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This is part of the Republican plan. |
IanDB1 |
Jul-27-08 08:47 PM |
#39 |
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With my cable company (Charter), I get the same crappy tech "help" from Americans.... |
tpsbmam |
Jul-27-08 08:58 PM |
#42 |
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When I speak with a woman it reminds me of the alternative. |
MiltonF |
Jul-27-08 09:01 PM |
#44 |
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So out of work US tech support workers should just turn to prostitution here? |
Breeze54 |
Jul-27-08 10:02 PM |
#52 |
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that's quite a leap. |
lwfern |
Jul-27-08 10:51 PM |
#57 |
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I need a job. I'm an out of work tech. I'm pissed off! |
Breeze54 |
Jul-27-08 11:07 PM |
#60 |
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I understand being angry about being out of work. |
lwfern |
Jul-27-08 11:45 PM |
#65 |
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I didn't say I prefer it... so don't put words in my mouth! |
Breeze54 |
Jul-27-08 11:54 PM |
#67 |
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I didn't see his example as ludicrous. |
lwfern |
Jul-28-08 12:12 AM |
#69 |
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I don't want to starve and I don't want to see others starve but |
Breeze54 |
Jul-28-08 12:51 AM |
#72 |
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um. |
lwfern |
Jul-28-08 01:19 AM |
#73 |
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Yes, we're an invading army. |
Starbucks Anarchist |
Jul-28-08 05:44 PM |
#140 |
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My first Tech Job was with HP doing support for their Pavilion Line of PC's. |
MiltonF |
Jul-27-08 11:58 PM |
#68 |
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Caring about Americans is RACIST!1!!1!!!!!11! |
Romulox |
Jul-28-08 06:33 AM |
#84 |
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You do realize those folks in India |
lwfern |
Jul-28-08 08:53 AM |
#89 |
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It is obvious to me that you don't know who MILTON FRIEDMAN is. |
Romulox |
Jul-28-08 09:32 AM |
#95 |
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So one can be a nationalist without being a racist. That seems fair |
pampango |
Jul-28-08 10:04 AM |
#103 |
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You forgot one epithet: CORPORATIST |
Romulox |
Jul-28-08 10:50 AM |
#110 |
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You're right that a large (and rich) part of the RW is corporatist. |
pampango |
Jul-28-08 11:47 AM |
#125 |
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Generally I find racism is at the root of this. |
lwfern |
Jul-28-08 10:05 AM |
#104 |
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Bottom line: Your ignorance of basic economics is not a legitimate basis to call people names |
Romulox |
Jul-28-08 10:46 AM |
#108 |
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Did I call someone names? |
lwfern |
Jul-28-08 10:50 AM |
#111 |
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You don't have the courage to "call" people names. You insinuate a good deal, though. |
Romulox |
Jul-28-08 10:55 AM |
#112 |
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Well, that's the argument Lou Dobbs uses. |
lwfern |
Jul-28-08 10:57 AM |
#115 |
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And yours is the same one that Wal Mart and Monsanto uses. |
Romulox |
Jul-28-08 11:00 AM |
#117 |
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I'm hardly "shilling for big business" |
lwfern |
Jul-28-08 11:16 AM |
#121 |
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Milton is my first name and my last name starts with F. |
MiltonF |
Jul-28-08 12:46 PM |
#129 |
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So, we should feel good about jobs being outsourced? |
Bettie |
Jul-28-08 09:20 AM |
#93 |
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I had to teach my job to someone when it was outsourced to |
lukasahero |
Jul-28-08 09:32 AM |
#94 |
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No, you aren't required to feel good about that... |
Bettie |
Jul-28-08 09:41 AM |
#97 |
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Not caring about your neighbors is "progressive", don't you see? |
Romulox |
Jul-28-08 09:47 AM |
#98 |
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And the thing is, I DO care about people in other countries |
Bettie |
Jul-28-08 09:59 AM |
#102 |
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I find your words insincere and obfuscating. |
lwfern |
Jul-28-08 10:11 AM |
#106 |
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Fine, I'm a racist. |
Bettie |
Jul-28-08 10:45 AM |
#107 |
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You are too much. If you don't agree with me, you're a RACIST!!1!1!!!!11! |
Romulox |
Jul-28-08 10:48 AM |
#109 |
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Perhaps you'd like to clarify why you think I "don't care about Americans". |
lwfern |
Jul-28-08 10:56 AM |
#114 |
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Oh, I didn't say you didn't care about Americans! |
Romulox |
Jul-28-08 11:01 AM |
#118 |
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I think I'm going to bow out. |
lwfern |
Jul-28-08 11:17 AM |
#122 |
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LOL. You've called a couple people racists and learned absolutely nothing. You deserve a rest! |
Romulox |
Jul-28-08 11:23 AM |
#123 |
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I get confused. I thought stereotypes were bad. n/t |
lumberjack_jeff |
Jul-28-08 03:42 AM |
#79 |
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LOL. A "progressive" named after MILTON FRIEDMAN, huh? |
Romulox |
Jul-28-08 06:29 AM |
#83 |
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One who's been here as long as you and has donated |
lukasahero |
Jul-28-08 09:20 AM |
#92 |
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So it's OK to advocate for HARD RIGHT economics on DU, so long as you share the ill gotten gains? |
Romulox |
Jul-28-08 09:35 AM |
#96 |
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How is opposing women having to sell their bodies HARD RIGHT economics? n/t |
MiltonF |
Jul-28-08 12:53 PM |
#132 |
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My first name is Milton and my last name begins with an F. |
MiltonF |
Jul-28-08 12:51 PM |
#130 |
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NO! |
lwfern |
Jul-28-08 04:15 PM |
#137 |
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His name *actually is* Milton F (something), dumbass. |
Starbucks Anarchist |
Jul-28-08 04:18 PM |
#139 |
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Americans by and large support outsourcing manufacturing jobs |
Romulox |
Jul-27-08 09:02 PM |
#45 |
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Depends on a few things... |
Zevon fan |
Jul-27-08 09:03 PM |
#46 |
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I hate it. Not because the person on the other end is a foreigner |
spenbax |
Jul-27-08 09:13 PM |
#48 |
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My attempts to correct a less than |
Enthusiast |
Jul-27-08 09:31 PM |
#49 |
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They have such a hard time understanding my southern accent |
carlyhippy |
Jul-27-08 09:37 PM |
#50 |
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I'm polite to the CS person - it's not THEIR fault the job was sent overseas |
csziggy |
Jul-27-08 10:09 PM |
#53 |
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at times frustrated |
blues90 |
Jul-27-08 10:18 PM |
#54 |
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I've been trying to cancel my ATT DSL service & connect with Qwest. |
CrispyQGirl |
Jul-27-08 10:26 PM |
#55 |
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it depends on their English, but mostly annoyed |
notadmblnd |
Jul-27-08 10:51 PM |
#56 |
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Ha Ha thats funny I work for AT&T. It does bother me. |
bamacrat |
Jul-27-08 10:54 PM |
#58 |
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I don't like it because it is the THEFT of American jobs by greedy corporate America. |
TheGoldenRule |
Jul-27-08 11:05 PM |
#59 |
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Nuthin I hate more den dem dam furiners! |
BlooInBloo |
Jul-27-08 11:11 PM |
#61 |
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LOL on someone with a "UNION YES!" avatar speaking out to support outsourcing! nt |
Romulox |
Jul-28-08 06:43 AM |
#85 |
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Don't like it. But it's not about race, it's about jobs for Americans. |
TexasObserver |
Jul-27-08 11:11 PM |
#62 |
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disgusted |
Skittles |
Jul-27-08 11:22 PM |
#63 |
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I do my best to be polite... |
spin |
Jul-27-08 11:38 PM |
#64 |
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"They probably would be viewed as racist." That's an interesting observation. |
pampango |
Jul-28-08 07:04 AM |
#86 |
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Umm, look upthread. The "you're a racist if you oppose outsourcing!" crew is out in full force. nt |
Romulox |
Jul-28-08 09:49 AM |
#99 |
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I have the same experience with AT&T. |
bob_weaver |
Jul-27-08 11:52 PM |
#66 |
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yes i have a very heavy nonstandard accent |
pitohui |
Jul-28-08 12:42 AM |
#70 |
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I have AT&T and have never had a problem that I don't have |
sfexpat2000 |
Jul-28-08 12:50 AM |
#71 |
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I have a totally tin ear when it comes to thick accents. The |
Faux pas |
Jul-28-08 02:15 AM |
#74 |
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The foreigners working at these call centers |
woolldog |
Jul-28-08 02:17 AM |
#75 |
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I love it when people pull stats out of the blue.. |
snooper2 |
Jul-28-08 09:01 AM |
#91 |
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Bingo! |
greyhound1966 |
Jul-28-08 11:01 AM |
#119 |
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If I get someone in Bangalore or Buenos Aires, I cut them slack. They're human stress-blotters... |
KrazyKat |
Jul-28-08 02:17 AM |
#76 |
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Language barrier |
ullad |
Jul-28-08 02:31 AM |
#77 |
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Annoyed. |
lumberjack_jeff |
Jul-28-08 03:50 AM |
#80 |
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It's not even customer service anymore, it's customer pacification |
greyhound1966 |
Jul-28-08 03:51 AM |
#81 |
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i don't care where my help comes from. but here is the thing... |
CasualWatcher9 |
Jul-28-08 04:14 AM |
#82 |
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Foreign country? No such thing exists |
NoMoreMyths |
Jul-28-08 08:24 AM |
#87 |
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I feel frustrated too |
Bettie |
Jul-28-08 08:58 AM |
#90 |
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Well, that's a job my niece won't get. |
alfredo |
Jul-28-08 09:59 AM |
#101 |
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When it happens... |
LanternWaste |
Jul-28-08 10:10 AM |
#105 |
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As always, it depends on the service they provide. Where it comes from is a matter of indifference. |
Tierra_y_Libertad |
Jul-28-08 10:56 AM |
#113 |
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I just recently dealt with this... |
Juneboarder |
Jul-28-08 10:59 AM |
#116 |
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How do you know you're being transferred to a foreign country? |
lukasahero |
Jul-28-08 11:03 AM |
#120 |
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i wouldn't know, as i've never spoken to a customer service person who wasn't in the united states.. |
QuestionAll |
Jul-28-08 11:23 AM |
#124 |
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How do I handle it? |
Dorian Gray |
Jul-28-08 12:01 PM |
#126 |
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I've got an even more confusing conundrum |
MsTryska |
Jul-28-08 12:07 PM |
#127 |
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It's a mild annoyance. |
seawolf |
Jul-28-08 12:23 PM |
#128 |
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relieved that I'm probably not talking to a white person. nt. |
IndianaJones |
Jul-28-08 12:53 PM |
#131 |
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I'm hopeful that it will lead to universal or socialized healthcare. |
Ilsa |
Jul-28-08 04:06 PM |
#135 |
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As long as they help me I'm cool with it. It's not their fault, it's the CEOs |
Lorien |
Jul-28-08 04:12 PM |
#136 |
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