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Reply #76: If I get someone in Bangalore or Buenos Aires, I cut them slack. They're human stress-blotters... [View All]

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VOX Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Jul-28-08 03:17 AM
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76. If I get someone in Bangalore or Buenos Aires, I cut them slack. They're human stress-blotters...
And they're paid crap, something like $5,000 a year (not a typo). If you read stories about these folks, most are college-educated, and they have a keen interest in American culture and perhaps in visiting America some day. Unfortunately, the way they're treated on the phone has dimmed their perception of the U.S. They have to absorb some of the most abusive, racist, overly-frustrated, hot-headed customers on the planet.

I have found that if I can just keep cool, and engage them in a bit of chat to defuse any tension, that they relax and are extremely helpful. I inadvertently missed a payment on a credit card (a large consolidation loan at 3.9% APR), which I knew would derail the low APR. The gentleman I spoke to in India comprehended the situation entirely, promised to get everything back in order to reinstate the favorable APR, etc. And he did.

My cable TV company has its call center in Buenos Aires, and they've worked very hard to extend every kind of promotion available, and have generally kept my cable bill pretty low.

These international call centers are the reality, they're not going to go away -- so sharing a kind word and understanding the amount of pressure these people are under is the best I can do.
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