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Reply #31: Try cancelling service of someone who died. [View All]

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Rosemary2205 Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Jun-21-06 05:22 PM
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31. Try cancelling service of someone who died.
I had no problem with grandma's credit cards, bank account, etc. They froze the accounts right on the phone and asked for a copy of the death certificate and gave me the fax #. Within 3 days they were all closed. I didn't spend more than 3 minutes on the phone with any of them.

AOHell kept me on the phone for 20 minutes basically accusing me of being a damn liar and scam artist. (But the service was just used 2 weeks ago!! -- well duh, she was alive 2 weeks ago) I finally told them the card was cancelled already and they were more than welcome to destroy the credit of the dead woman and hung up.

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  -Caught on Tape: AOL Rep will not let a Customer Cancel Account Minnesota_Lib  Jun-21-06 03:57 PM   #0 
  - Here's how you DO it.. No phone call necessary  SoCalDem   Jun-21-06 03:59 PM   #1 
  - Gee. That's easy. Just CANCEL YOUR CREDIT CARD instead!  unschooler   Jun-21-06 04:06 PM   #8 
  - You'll have a new card with a new number in about 4 days  SoCalDem   Jun-21-06 04:16 PM   #16 
     - Good ideas, all.  unschooler   Jun-21-06 04:53 PM   #28 
  - BINGO!  donco6   Jun-21-06 04:14 PM   #14 
  - Last year I tried to cancel AOL using your method.  rsdsharp   Jun-21-06 04:23 PM   #20 
     - They fired the rep???  AnOhioan   Jun-21-06 04:36 PM   #24 
     - Got to add my ugly story re: AOL. I called to cancel them and was  spenbax   Jun-21-06 08:25 PM   #38 
  - "customer service rep no longer with company"  kmlewis   Jun-21-06 04:02 PM   #2 
  - I got the same response.  swimmernsecretsea   Jun-21-06 04:03 PM   #4 
  - I was thinking the same thing. AOL probably tells them not to allow  ComerPerro   Jun-21-06 04:36 PM   #23 
  - I had the same experience,  swimmernsecretsea   Jun-21-06 04:02 PM   #3 
  - cancel credit card FIRST..(see #1)  SoCalDem   Jun-21-06 04:04 PM   #7 
  - I hesitated to do it that way.  swimmernsecretsea   Jun-21-06 04:35 PM   #22 
  - I went through that 10 years ago.  Sequoia   Jun-21-06 04:14 PM   #15 
  - I had a worse experience than that a few years ago when I cancelled my AOL  unschooler   Jun-21-06 04:03 PM   #5 
  - I wouldn't have AOHell to save my life....  diamondsndust   Jun-21-06 04:03 PM   #6 
  - i saw it on msnbc this afternoon  GreatCaesarsGhost   Jun-21-06 04:07 PM   #9 
  - sadly, they are trained to keep you there even if you don't want to be  unpossibles   Jun-21-06 04:09 PM   #10 
  - i had same thing happen when i canceled aol long distance  kmlewis   Jun-21-06 04:10 PM   #11 
  - I've heard too many horror stories like this  lpbk2713   Jun-21-06 04:12 PM   #12 
  - dumped AOL aeons ago  katty   Jun-21-06 04:13 PM   #13 
  - I've decided that I'm going to tell them I'm joining the Amish.  BullGooseLoony   Jun-21-06 04:18 PM   #17 
  - Tell them you're RETURNING to your Amish roots  MADem   Jun-21-06 04:20 PM   #19 
  - Contact your state's Att General if they play games  alfredo   Jun-21-06 04:32 PM   #21 
  - That's an abbreviated version, the full tape is WORSE!!!!  MADem   Jun-21-06 04:19 PM   #18 
  - Wow! Un b effin leivable!  Jazz2006   Jun-21-06 04:40 PM   #26 
  - OMFG!  Cronus Protagonist   Jun-21-06 05:26 PM   #32 
  - Can it not just be cancelled at their web site? Mine can and several othe  patricia92243   Jun-21-06 04:38 PM   #25 
  - I've heard this before about AOL  AngryOldDem   Jun-21-06 04:46 PM   #27 
  - They make it very hard to cancel  madaboutharry   Jun-21-06 05:05 PM   #29 
  - This sounds pretty standard for several companies I've dealt with.  Radical Activist   Jun-21-06 05:17 PM   #30 
  - Try cancelling service of someone who died.  Rosemary2205   Jun-21-06 05:22 PM   #31 
  - Sorry for your loss  MADem   Jun-22-06 09:57 AM   #44 
  - Here's how to get AOL out of your life once and for all  jmowreader   Jun-21-06 06:51 PM   #33 
  - This is a perfect example as to why AOL is so popular with the Repugs.  gatorboy   Jun-21-06 08:02 PM   #34 
  - Damn that was funny  malaise   Jun-21-06 08:03 PM   #35 
  - Man I'm so glad I was never involved with AOL.  Mayberry Machiavelli   Jun-21-06 08:12 PM   #36 
  - AOHell was almost that bad when my dad tried to cancel his account.  ocelot   Jun-21-06 08:16 PM   #37 
  - very funny, thank you  uppityperson   Jun-21-06 08:29 PM   #39 
  - my husband has never allowed aol.  seabeyond   Jun-21-06 08:34 PM   #40 
  - I had AO-Hell back in the day  Jazzgirl   Jun-21-06 08:53 PM   #41 
  - I got the same treatment  BlueAlert   Jun-21-06 09:02 PM   #42 
  - It took us 45 minutes to cancel ours  libnnc   Jun-21-06 09:04 PM   #43 

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