Do not buy a tracfone. Things have changed for the worst.

[kickysnana]

I have been a loyal tracfone user since 2002. I bought one for my parents and daughter-in-law. This week I went online to change my credit card that keeps my lifeline going when I don't buy airtime ($4.99 a month). It would not let me change the credit card information at all.

I called Customer Service who told me that I had just voluntarily disenrolled from lifeline (I did not select anything only looked for the place to input the credit card info). I was shuffled around and hung up on. In all I was on the phone last Friday (6th) for 2 1/2 hours and they told me that I had voluntarily disinrolled (I did not), my phone was no longer supported (web site says it is), they could do nothing, I could not speak to a supervisor. Finally a "floor supervisor" came on and said he was going to escalate it to corporate as they could do nothing there and I would hear from someone within 48 hours. I heard nothing. I found another number online but it sounded like now it is routed back to the same people who Wednesday told me that there is a "cooling off" period when you change something that is up to 5 days and to wait another couple days. Which would be today. Nothing has changed. Emailing did nothing other than they changed my password for me.

Googling this week shows me this is the rule rather than the exception. 2 out of 3 times transactions do not go through and they are not honoring their "double minutes for life" program past 2 years.