Reply #122: Apple tech support has been horrible

[boredofeducation]

I have used Apple tech support and found it to be horrible. That is why they are losing the Education market, they have treated that market pretty bad over the past 5 years. Took it for granted and they are now losing it. Now they are trying to replace the void with home users, in my opinion is kinda dumb. Schools usually have tech support on staff, that can weed out software issues and hardware issues, and than will contact Apple about the hardware issues. If you go through Apple directly, they treat you like you are a computer moron and make you go through hoops to get what you want. And they will find ways to delay support for the machine. If you take to a local shop, you will have to wait 2-3 weeks for repairs, because that shop is the only apple shop within 50 miles and everyone uses them because they don't want to deal with apple.

I have vendors that will overnight a new part to me, I install it and send back the old one. Costs my time and a day of downtime for that machine. All postage is pre-paid.

Most users don't care what computer is on their desk or in their lap, it just has to work, and if it don't it has to be fixed in a reasonable amount of time. I hate telling users that their computer is still at the shop and that we expect it within a week or two or three or a month or two.

Apple is being known as the iPod company, and that is not a bad thing.