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LuckyTheDog Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Nov-25-11 10:51 PM
Original message
Question for those in the restaurant biz (or not)
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Edited on Fri Nov-25-11 10:59 PM by LuckyTheDog
If a restaurant runs out of something, should the waiter:

1) Return to the table, apologize, and offer the patron a chance to order something else; or
2) Simply substitute another dish of his choosing without warning or explanation?

On Thanksgiving (when, for the first time in years, we decided to eat out on that holiday), option #2 happened with one of our three entrees and all of our desserts.

Doesn't that seem odd?

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  -Question for those in the restaurant biz (or not) LuckyTheDog  Nov-25-11 10:51 PM   #0 
  - 2  Kali   Nov-25-11 10:55 PM   #1 
  - OMG! I put the wrong number  Kali   Nov-26-11 12:26 AM   #4 
  - #1 all the time  Angry Dragon   Nov-26-11 12:16 AM   #2 
  - It's beyond odd. What was ordered and what was replaced?  Duer 157099   Nov-26-11 12:22 AM   #3 
  - For the entree...  LuckyTheDog   Nov-26-11 07:52 AM   #5 
     - Having grown up in the restaurant trade...  Chan790   Nov-26-11 08:23 AM   #6 
        - No, this was no "kid"...  LuckyTheDog   Nov-26-11 08:46 AM   #7 
        - You had a bad waiter  blogslut   Nov-26-11 09:34 AM   #8 
        - I'm surprised that haddock is not considered a quality fish  grasswire   Nov-26-11 11:52 AM   #12 
        - No, I was saying I don't think it's a high-quality fish.  Chan790   Nov-26-11 11:59 AM   #13 
           - interesting  grasswire   Nov-26-11 01:36 PM   #18 
        - But isn't it up to the server to acknowledge such an obvious substitution as whipped vs. ice cream?  Gormy Cuss   Nov-26-11 01:26 PM   #17 
        - I might have gotten the bread pudding anyway  LuckyTheDog   Nov-26-11 04:32 PM   #20 
        - It Is the Server's Job -Attitudey and Inattentive or Not  we can do it   Nov-27-11 08:45 AM   #29 
        - I didn't "grow up in the restaurant trade", but I have eaten in almost  A Simple Game   Nov-26-11 02:15 PM   #19 
        - This Person Who Paid Their Way Thru College Serving Agrees 100%  we can do it   Nov-27-11 08:49 AM   #30 
           - I have seen that happen too often. Thanks for the response. n/t  A Simple Game   Nov-27-11 09:42 AM   #31 
        - Your opinion about haddock is bizarre. Refusing service over a 7% tip is bizarre.  WinkyDink   Nov-26-11 04:45 PM   #22 
        - Those Are Not Small Substitutions, Good Thing You Got Out  we can do it   Nov-27-11 08:41 AM   #28 
  - As a former waitress it pays to be professional and most restaurants are  lunatica   Nov-26-11 10:15 AM   #9 
  - It's possible your order was mixed up with someone elses.  lunatica   Nov-26-11 10:16 AM   #10 
  - No.  WinkyDink   Nov-26-11 04:46 PM   #23 
  - definitely seems odd  fishwax   Nov-26-11 10:31 AM   #11 
  - Definitely #1 if I ordered something and they gave me something else in  madmom   Nov-26-11 12:02 PM   #14 
  - No-Brainer...  WillParkinson   Nov-26-11 12:14 PM   #15 
  - #1, because if he resorts to #2, I'm not paying for what HE wants me to eat.  Ikonoklast   Nov-26-11 01:03 PM   #16 
  - NEVER Option 2!!!!!!!  WinkyDink   Nov-26-11 04:37 PM   #21 
  - Running out of stuff can happen but should be anticipated  era veteran   Nov-26-11 06:53 PM   #24 
  - Let me giess how often you'll return to THAT place.  trof   Nov-26-11 07:00 PM   #25 
  - #2, WTF? I have never had that happen to me  Skittles   Nov-27-11 01:07 AM   #26 
  - maybe that's because they've heard about the ass kickings, hon n/t  grasswire   Nov-27-11 01:32 AM   #27 
  - #1 always  TorchTheWitch   Nov-27-11 11:22 AM   #32 
  - I've worked for the airlines since 1989, but before that I did food service.  pink-o   Nov-27-11 12:58 PM   #33 
  - Disappear for over an hour in search of the item  Nikia   Nov-27-11 05:31 PM   #34 

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