Reply #4: Any more, I'm just happy if I get one who can speak English.

[newmajority]

With Comcast, the battle is getting past the first level of "tech-support" where they assume you are a complete moron and waste a half hour asking you if everything is plugged in and the power's on.

Maybe it's because they outsource all of it (as so many corporations do) but they should be able to skip over a few lines in the script if somebody makes it evident that they have a specific problem?

Or maybe I'm just anal about this stuff because I used to do tech-support for a really crappy software company whose customer base had a lot of inbred morons.