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Reply #2: It is the culture of the company. [View All]

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bigendian Donating Member (956 posts) Send PM | Profile | Ignore Sun Sep-14-03 01:58 PM
Response to Original message
2. It is the culture of the company.
This supervisor is hopefully the exception in the company. Any one in customer service should realise that your front line people are going to make or break a relationship with your customer. Take care of them so they will take care of the customer.
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  -SUPERVISOR'S FROM HELL*** brigadoon  Sep-14-03 01:51 PM   #0 
  - Sometimes it is The Peter Principle at work  mmm   Sep-14-03 01:57 PM   #1 
  - It is the culture of the company.  bigendian   Sep-14-03 01:58 PM   #2 
  - These companies don't care  Raven   Sep-14-03 02:00 PM   #3 
  - You are a CUSTOMER...go to the management and state  patdem   Sep-14-03 02:01 PM   #4 
  - It depends...  DemXCGI   Sep-14-03 02:02 PM   #5 
  - I have been a supervisor several times and  brigadoon   Sep-14-03 02:03 PM   #6 
  - I agree with you  jiacinto   Sep-14-03 04:12 PM   #10 
  - Yep...I know what you're saying.  Radicalliberal   Sep-14-03 02:06 PM   #7 
  - This is not simply a company or individual problem  Mikimouse   Sep-14-03 04:02 PM   #8 
  - Well  jiacinto   Sep-14-03 04:16 PM   #11 
  - Good question  jiacinto   Sep-14-03 04:06 PM   #9 
  - I chewed my way up the food chain at the local quickie mart over that.  davsand   Sep-14-03 04:23 PM   #12 
     - Yeah  jiacinto   Sep-16-03 12:26 AM   #13 
     - thanks!  inthecorneroverhere   Sep-16-03 12:46 AM   #14 
 

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