Reply #153: Actually, that's not quite true.

[Beam Me Up]

First, I am the manager of a retail business in Berkeley, CA. Have been for a long time. As a general rule I get along well with customers but there are always a few that get under my skin. Over the years I've learned to see them coming and for the most part manage to keep out of their way.

The owner of the store and I have both on occasion asked people to leave the premises.

1) We tell our employees that if they are having a problem with a customer (could be any number of things), they should come get one of us at once. 2) Although we will bend over backwards to make a reasonable customer happy and will, without question or hesitation, replace any defective product or refund a customer's money if they are not satisfied, what we will not tolerate is ABUSIVE customers. Specifically, this means a customer who has lost their temper or is in any way becoming offensive or abusive either to one of us or to one of our employees. We politely ask them to leave. On one occasion we had to back the customer out of the door (no touching), lock the door and call the police. The person was threatening physical violence against the owner. Worse for them, they were doing so when the police arrived!