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Reply #1: Call center turnover almost always high [View All]

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BuelahWitch Donating Member (1000+ posts) Send PM | Profile | Ignore Wed Aug-24-05 06:30 PM
Response to Original message
1. Call center turnover almost always high
Customers are sold shoddy goods and services, management sets impossible quality and productivity standards and the poor call center rep gets caught in the middle. There are also just mean and hateful people in the world. They know you can't talk back to them so they take out their rotten life on the rep.

I can't hate or be spiteful to these poor workers who are having a tough time dealing with a**holes. The corporate greed is not their fault. They probably took the job because it offered fairly good pay, and learned that it really wasn't worth the emotional beating you get several times when you pick up that phone call.
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