Reply #13: Here's what my non-secure bank did to me - unbelievable

[Mandate My Ass]

I lost my MasterCard ATM card one night about a month and a half ago. Luckily, I noticed this less than half an hour later.

I called the bank and reported the card lost/stolen and asked them to deactivate it and send me a new one. The girl sounded very unsure of herself and kept putting me on hold and asking me the same questions over and over again and I got a bad feeling that she was new and didn't know the proper procedures, so I asked for a supervisor and she said because it was Sunday night, the supervisor wouldn't be there until the end of the shift.

So, the next morning I called back and re-reported the card and asked if there had been any activity on it and they said "no." They also said the rep I spoke to the night before did everything correctly. I could expect my card in a week.

After a week, no new card. I called a third time. Got all kinds of reassurances that everything was being done but it takes ten business days to get a new card.

After ten business days I called back a fourth time. My card had never been cancelled and there were new charges on it!!

I called corporate headquarters and asked them how in the HELL this could have happened. THey apologized. I asked if reps had to log what they did on a phone call into a computer and he said "no."

OK, I said, then how in the hell do you know they're doing their jobs? He said, "We randomly listen in."

These women are probably all getting raises for being friendly and efficient because if all they do to determine that is monitor their calls, they were great!