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Reply #94: Exactly and because this is my work [View All]

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Puzzledtraveller Donating Member (158 posts) Send PM | Profile | Ignore Thu Dec-08-11 08:13 AM
Response to Reply #72
94. Exactly and because this is my work
I can tell you it's not at the discretion of a caseworker that someone is approved or denied. There is the procedure, and numerous checks involved. Grievance lines, Ombudsman for complaints, plus we review civil rightsinformation with client each time they apply.
All applications are entered onto a system that will either deny, approve, or pend for information. Automatic letters are mailed, numerous times, explaining if something is still required. Here, where I work we even have an inhouse food pantry for those in immediate need, while their case is being considered or processed and we even offer that assistance even if they are denied otherwise or even didnt apply.
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