NEW YORK, Aug 24 (Reuters) - New York Attorney General Eliot Spitzer on Wednesday said Time Warner Inc.'s (TWX.N: Quote, Profile, Research) Internet services unit, America Online, agreed to reform its handling of customer requests to cancel or switch service.
Spitzer's office, responding to about 300 New York customer complaints, conducted a probe into AOL's customer service policies and procedures. With the settlement, AOL agreed to alter incentives it offers customer representatives who try to dissuade customers from canceling their subscriptions.
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