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the store was perfectly aware of a broken coffee machine that overheated the coffee to scalding temps. They did nothing about it for weeks on end, and employees had complained because they had been burned, though not as badly as the woman who sued. She had third degree burns all over the inside of her thighs, which required skin grafts and several surgeries and TONS of money. I believe also that she was partially disabled by the incident.
The thing about the press is that they print the sensational without giving all the facts. The six million was not excessive, because they had to punish McD's in a way that thinned the wallet significantly. A lousy $100,000 would have meant nothing to them. In risk management terms, it would be cheaper to hurt people and get sued than to make sure all the stores are safe. But sue for millions and they rethink the business plan a bit.
:thumbsdown:
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