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AndyA

(16,993 posts)
1. American needs to improve its customer service if it wants to survive
Tue Feb 12, 2013, 03:29 PM
Feb 2013

Or, perhaps they can adopt US Air's attitudes, not sure if they're better as I haven't flown US Air in a long time.

The last few times I've heard about someone that flew American, they experienced canceled flights (not due to weather), delayed flights, lost luggage, had to sit on dirty seats in the plane, delays due to equipment, gate changes that weren't posted at the gate, nor on the screens, and AA gate attendants at the next gate got surly and annoyed when passengers asked where the plane was after it had been moved to a different concourse, and flight attendants and gate personnel who acted like they couldn't possibly care less about the passengers on their flights.

I hope American does well for the sake of its employees, but perhaps better paid and more appreciated employees would do wonders for their attitudes, which might be a step in improving customer service.

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