Unfortunately this doesn't come as a surprise to me. I have been fighting the Va over PTSD claim for 13 years. VA doc's say I have it the VA pencil pushers don't care. The belief around veterans forums is thet the VA is justing waiting youi out, waiting for you to either die or just quit fighting. After all your just a number to the people who decide veterans disability claims. McClatchy did a in depth story about this a few years back where they told the story of a WWII vet who had been fighting the VA for 47 years!
Oh, and forget about detal care at the VA. My wife (who is also a vet) has an unknown degenerative condition simply eating away at her teeth to the point where she needs to have them all pulled and replaced by dentures. Think the VA will do anything to help. Don't hold your breath. Somehow we're expected to come up with 20K her dentist says it will cost to do the job. Every vet I have ever met will tell you that when you join you are told that you will get free medical care for life. Just something else the gov lied about.