Phishing? or Sequestration? Got an email from "Edfinancial" claiming my student loan

[magical thyme]

13. Sequester. I called Direct Loan Servicing

After I entered my information, I got a recording sending me to Edfinancial.

I wasn't mean to the CSR there, because I work as a CSR too. But I did make it very clear for anybody who happens to listen to the call that I was very unhappy with how this was handled and why.

The CSR made 2 mistakes. The 2nd one -- gave me wrong info (and gave me a BP spike) when she misquoted my monthly payment -- will drop the call to a 1 if NQR scores it. Lucky for her, as soon as they determine I'm unhappy with the masters, they're not likely to score it.

I was able to get my new account number over the phone, so I won't have to mail checks in with my SSN on them.

Fuck. There's a mouse in the cabinet. I can hear it scratching now.