... perceptions, assumptions, stereotypes. Don't you think the first words out of their mouths should have been "How can I help you?"...with a sincere smile? OR they were overworked, probably doing the job of three or more people. Burnt out. At their wits end and almost out of their effing minds with the craziness of this broken society. GeorgeOrwellville.
What ever happened to "First, do no harm," and to human kindness?