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In reply to the discussion: So fine! The racist rail passenger and the elderly black conductor who kept his cool [View all]AnneD
(15,774 posts)Folks think that they can have it their way in under a minute because they are special and entitled.
Folks come into the hospital thinking my RN license means I am their waitress and am there at their beck and call and they are in a 5 star spa. If I could get away with it I would wear a piece of 'flair' that says I am here to save your ass not kiss it.
You put them on a cardiac AHA diet because their regular diet of a double bacon cheese burger with large fries an a gallon of soda put them in the hospital and we want that bypass to last for year. So what do they do after you have spent precious time trying to educate them.....they bitch about the diet, complain that you didn't bring them what they wanted when they wanted ( I am sure the family of the coded patient that I chose to wait on first was grateful) and numb nuts business manager reprimands you and sends you to a customer service charm school class because you get poor marks in waitressing 101. Well, excuse me, but I got my degree in Nursing and the fact that I kept you well enough to recover, infection free and relatively pain free means more to me than any customer service rubric!
Good for the conductor, abuse and bullying have no place in anyone's workplace.