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JVS

(61,935 posts)
183. You were right to go to the manager. I've been in sales and we all know that being rude is...
Sun Aug 5, 2012, 08:15 AM
Aug 2012

a great way to lose a sale and the commission that goes with it.

Nice job! nt Teamster Jeff Aug 2012 #1
I did the same thing. I am really delighted that tsuki Aug 2012 #2
Very happy with my Bosh, wonderful product! watercolors Aug 2012 #65
I think it would have been kind of you not to lecture him and to accept his shortcomings and move on NYC_SKP Aug 2012 #3
Sometimes people in the service industry bring it onto themselves. NutmegYankee Aug 2012 #5
OK then. Please watch this short video: NYC_SKP Aug 2012 #7
And they never know what their customers are going through.... tpsbmam Aug 2012 #9
If you're even asking this question, it's doubtful I can explain to your satisfaction. NYC_SKP Aug 2012 #12
I "get it" and usually practice "it" but there's a time and place.... tpsbmam Aug 2012 #20
Good for you for not putting up with the crapola from the Lowes salesperson. As for Bosch, byeya Aug 2012 #29
This message was self-deleted by its author femrap Aug 2012 #203
This is off-topic Bertha Venation Aug 2012 #36
I checked it out, it's pretty funny! smirkymonkey Aug 2012 #212
Be sure to visit the sister site, all about customers Bertha Venation Aug 2012 #213
I "get it" and usually practice "it".......ya right. crazyjoe Aug 2012 #179
first to be peaceful, last to be angry: doesn't seem to explain why you attacked the OP in post #3. DisgustipatedinCA Aug 2012 #94
Check post #3, pre-edit. NYC_SKP Aug 2012 #95
thanks for the clarification n/t DisgustipatedinCA Aug 2012 #102
The customer is always right. I didn't think the "Made in USA" request was out of line in this MADem Aug 2012 #117
Cute video, doesn't address this scenario. NutmegYankee Aug 2012 #38
We only got her side of the story. NYC_SKP Aug 2012 #96
In addition to admitting her name calling in the OP, she expanded upon her name calling in post #12: AnotherMcIntosh Aug 2012 #121
Very subjective... NYC_SKP Aug 2012 #122
Seriously.... Kalidurga Aug 2012 #40
This is great! This is a great way to convey how fragile we all are at times... midnight Aug 2012 #130
Thank you. It's a universal lesson we should all remember. NYC_SKP Aug 2012 #134
A rude customer may just be an arsehole. A rude salesperson... TheMadMonk Aug 2012 #137
I really enjoyed this. Thanks! kellytore Aug 2012 #184
Just like Union Cops Pizz Aug 2012 #63
If only that were true. (nt) harmonicon Aug 2012 #113
Nice rule. midnight Aug 2012 #126
I think this is quite different dsc Aug 2012 #6
"No right?!" You cannot read into someone's mind. old soul Aug 2012 #46
no, she didn't get angry at him for decisions made by corporations but his response to her JI7 Aug 2012 #72
Totally disagree that it's a hard and fast rule in every instance.... tpsbmam Aug 2012 #8
It happens on both sides of the aisle IMO lunasun Aug 2012 #18
Some one in the service industry rolls their eyes at me Autumn Aug 2012 #49
I hope you are kidding because it sounds like you're saying that you're better than them. NYC_SKP Aug 2012 #67
I have to agree. I guess it feels good to get someone in trouble or even fired... Walk away Aug 2012 #88
Doesn't sound like that to me. Lizzie Poppet Aug 2012 #90
Just remember we are hearing just one side of the story, the one from the person who... NYC_SKP Aug 2012 #92
Very true. Lizzie Poppet Aug 2012 #93
You can bet I'm serious. Autumn Aug 2012 #218
I don't care if it's a SERVICE WORKER or the CEO, you get rude with me and it's on. 100%. Zalatix Aug 2012 #110
They don't give two shits if you buy something from them. harmonicon Aug 2012 #116
it's one thing to not care, another to be rude and roll eyes JI7 Aug 2012 #144
+1 Thought that looked like a familiar link... Sherman A1 Aug 2012 #59
"I found particularly disturbing the comment about using the electric cart as a weapon." demwing Aug 2012 #105
Yeah, let's bash the OPer for thought crime, not the person who was being incompetent and rude! Zalatix Aug 2012 #111
Having known of it having actually occurred Sherman A1 Aug 2012 #168
Piss on THAT demwing Aug 2012 #104
Were you there? NYC_SKP Aug 2012 #106
Like demwing said... PISS ON THAT. Zalatix Aug 2012 #109
Fine. NYC_SKP Aug 2012 #112
+1 n/t tammywammy Aug 2012 #145
well, we aren't discussing names , it's not like this is some trial or something JI7 Aug 2012 #147
Like anything else, if you hear just one person's side of an exchange... NYC_SKP Aug 2012 #151
yeah, but what if there i no worker, what if she never went to Lowes ? maybe she has a mental proble JI7 Aug 2012 #157
it's not really a case of Bad SErvice either JI7 Aug 2012 #146
Try rolling your eyes at a customer back in a department store in the 1980s Zalatix Aug 2012 #161
Whoa.... hold on here... harmonicon Aug 2012 #198
My point is, I worked in customer service back then. You didn't do that and keep your job. Zalatix Aug 2012 #200
Still, I'd like to try it for myself. harmonicon Aug 2012 #201
Or you could just take the word of someone who worked retail back then? Zalatix Aug 2012 #202
I have no problem with that. harmonicon Aug 2012 #220
I wish I could go back in time. Zalatix Aug 2012 #221
Kill Hitler: harmonicon Aug 2012 #222
You as a consumer have a GOD GIVEN RIGHT not to be treated like shit. Zalatix Aug 2012 #107
Please point out the bad service described in the OP. NYC_SKP Aug 2012 #114
When I was a teenager working at Good Guys, I rolled my eyes at a customer once. Zalatix Aug 2012 #118
I blame the management, though I wouldn't want the kid fired over this. NYC_SKP Aug 2012 #120
well, i have had people at Lowes, Home Depot who weren't able to help me JI7 Aug 2012 #149
How do you know they rolled their eyes? NYC_SKP Aug 2012 #153
i don't know, maybe the OP never went to lowes and made up the whole thing JI7 Aug 2012 #156
Why would the OP lie? demwing Aug 2012 #167
I think he must be FlaGranny Aug 2012 #174
Oh yes, Stupid old Dude is about to find demwing Aug 2012 #193
That's not fair. NYC_SKP Aug 2012 #197
What's not fair is all the negatives you attributed to the OP demwing Aug 2012 #208
Absolutely right. AnotherMcIntosh Aug 2012 #119
poor attitude Angry Dragon Aug 2012 #127
I've been on both sides of the sales counter Duppers Aug 2012 #155
If you are going to work in sales, you learn your products. You never, and I mean NEVER, roll your appleannie1 Aug 2012 #160
I must go to a different Home Depot Tribetime Aug 2012 #164
I have two Home Depots, one sucks and the other doesn't. NYC_SKP Aug 2012 #196
I posted a link there back to here. crazyjoe Aug 2012 #181
As someone who works in the service industry xmas74 Aug 2012 #206
Wow you could have save that. xxqqqzme Aug 2012 #207
You gave him plenty to digest lunatica Aug 2012 #4
Wally World emplys American workers. formercia Aug 2012 #10
My Dad worked for GE for approx. 40 years...... kooljerk666 Aug 2012 #11
Are you an Amazon affiliate? Doremus Aug 2012 #91
no, i am not kooljerk666 Aug 2012 #170
There was no affiliate code Pab Sungenis Aug 2012 #171
Bosch is a good brand. Ednahilda Aug 2012 #13
I have never had a problem with Lowe's. RebelOne Aug 2012 #14
Yep, that's a great service, hauling the old one away for free. I just RKP5637 Aug 2012 #162
Try Craigslist for a TV starroute Aug 2012 #15
Here's a representative example of a good craigslist TV lumberjack_jeff Aug 2012 #28
I've been in the market too The Second Stone Aug 2012 #16
Plus, GE products are just not worth the money... Tikki Aug 2012 #22
You'll be happy with it nadinbrzezinski Aug 2012 #17
Perfect combination - German engineering, but made in the USA. lady lib Aug 2012 #19
I wish I could have been there with you...You, he and me would have learned a lot. Tikki Aug 2012 #21
Bosch MI_State_Too Aug 2012 #23
HI MI_State_Too....Welcome to DU... Tikki Aug 2012 #30
Can't buy.. 12ZTR Aug 2012 #24
What's the alternative? n/t jtuck004 Aug 2012 #26
Insanity 12ZTR Aug 2012 #223
So buying something assembled by workers in China is preferable? gateley Aug 2012 #78
? 12ZTR Aug 2012 #224
If the alternative were buying a Bosch machine made in Germany by union labor vs. one made by pampango Aug 2012 #177
Well said pampango 12ZTR Aug 2012 #225
It up to us to slowly and surely sprinkle Mira Aug 2012 #25
Excellent! 99Forever Aug 2012 #27
How did the salesperson's condescension reveal him to be a Tea Party member? Bertha Venation Aug 2012 #33
Did I offend Teabaggers? 99Forever Aug 2012 #37
Wow...how contrite... old soul Aug 2012 #48
I think stoopidity is best defined old soul Aug 2012 #44
Really? What do you think of... 99Forever Aug 2012 #80
You appear to spell your labels very well. AnotherMcIntosh Aug 2012 #128
Let me fix that for you friend. 99Forever Aug 2012 #136
On what factual basis do you claim that he is a "relatively new returning troll"? AnotherMcIntosh Aug 2012 #139
You just backed a banned troll buddy... 99Forever Aug 2012 #140
If you had any factual basis for saying that he is a "banned troll," you would post it. AnotherMcIntosh Aug 2012 #141
You can thank me later. 99Forever Aug 2012 #143
Interesting. Thank you for the information. AnotherMcIntosh Aug 2012 #148
Now, McIntosh... 99Forever Aug 2012 #195
1. You didn't denigrate teabaggers. You denigrated a minimum-wage worker who allegedly "rolled his AnotherMcIntosh Aug 2012 #205
Hi, stranger! Light worker on duty Aug 2012 #211
Absolutely right. AnotherMcIntosh Aug 2012 #124
I appreciate your position, enlightenment Aug 2012 #31
I think that a salesperson should accomodate the customer, Curmudgeoness Aug 2012 #42
You don't act in a rude manner old soul Aug 2012 #45
Trying to educate someone is rude now? Curmudgeoness Aug 2012 #51
I think that one Lex Aug 2012 #55
I think you're reading a lot into the situation enlightenment Aug 2012 #56
It is true we only have one side. Curmudgeoness Aug 2012 #57
Ditto. He's one of the workers the customer professes to care about. Honeycombe8 Aug 2012 #71
he rolled his eyes before she got into the politics of it JI7 Aug 2012 #150
Her comment that she was only buying American was a political statement of itself. Honeycombe8 Aug 2012 #187
she was talking about a product she wanted to buy, i twas after he rolled his eyes JI7 Aug 2012 #214
I don't wanna argue about this. Doesn't matter. But OP says he rolled his eyes when she told him Honeycombe8 Aug 2012 #216
i have worked in sales for low wage also that's why i have no sympathy for this guy JI7 Aug 2012 #217
Well done, tpsbmam! Bertha Venation Aug 2012 #32
Good job, and good for you for dumping the ignorant arrogant person! DrewFlorida Aug 2012 #34
You are awesome! Good luck! nt Ilsa Aug 2012 #35
Wow, you "totally skewered the asshole salesperson" own your story Aug 2012 #39
Well said. AnotherMcIntosh Aug 2012 #129
Message auto-removed Name removed Apr 2014 #227
Keep in mind that something assembled here might be done by prison labor. Spitfire of ATJ Aug 2012 #41
they get paid, and frankly they SHOULD be working in prison. progressivebydesign Aug 2012 #64
"If we brought back labor in prison, we'd see a lot less people in prison." Spitfire of ATJ Aug 2012 #69
Prison labor wages are on the level of wages in China eridani Aug 2012 #86
Congratulations!! SoutherDem Aug 2012 #43
LOL old soul Aug 2012 #47
I feel a prerequisite to life should be SoutherDem Aug 2012 #50
So you don't believe he was being rude to her? UnrepentantLiberal Aug 2012 #53
Chances are shawn703 Aug 2012 #62
Well, you sure told him, eh? Robb Aug 2012 #52
GOOD work!! patrice Aug 2012 #54
Magnificent!!! calimary Aug 2012 #58
The sales person is an "american product" and you shit on him. cottonseed Aug 2012 #60
Now, that's the ticket! jamesatemple Aug 2012 #61
We really like our Bosch dishwasher. Quiet, efficient, does a nice job. nt Cognitive_Resonance Aug 2012 #66
It sounds like you had simple and clearly defined preferences, adamuu Aug 2012 #68
Give the guy a break. He's just a working stiff trying to make a buck. Honeycombe8 Aug 2012 #70
it would be different if he made a mistake, but this was his overall attitude towards someone JI7 Aug 2012 #73
That's just how I think of it. I was a waitress for a while. Honeycombe8 Aug 2012 #185
The OP went in there with a foreign-made-goods chip on her shoulder, ready to fight. NYC_SKP Aug 2012 #77
I see it as one more self-congratulatory "I-put-a-Freeper-in-his-place" post. AngryOldDem Aug 2012 #79
Yeah, I saw that other one. Too bad that this kid didn't learn a thing. NYC_SKP Aug 2012 #81
Except she didn't say he was a kid. Most appliance salesmen I've dealt with have been older. nt Honeycombe8 Aug 2012 #188
The "buy 'Murican" is the freeper position, usually. That's what's ironic. nt Honeycombe8 Aug 2012 #186
That's what I think, was the kid had absolutely no idea about American RKP5637 Aug 2012 #135
True enough. Except she didn't say he was a kid. Most appliance salesman I've dealt with have been Honeycombe8 Aug 2012 #189
She didn't did she. Somehow kid crept into the replies. Yep, same here, RKP5637 Aug 2012 #192
You put the nail on the head what is wrong with businesses these days. I always worked in customer jillan Aug 2012 #108
great job heaven05 Aug 2012 #74
We younger folks deserve more credit than that........ AverageJoe90 Aug 2012 #101
i bet he wouldn't have rolled his eyes if someone had asked the Same Question JI7 Aug 2012 #75
Proud of you TPS! BadGimp Aug 2012 #76
I searched for US-made products to bring as gifts to China... mainer Aug 2012 #82
So rolling his eyes is such a hugely awful thing to do SheilaT Aug 2012 #83
Yes it is. I'm nearly 60 and have never had a salesperson / customer service type roll their eyes progree Aug 2012 #87
I am over 60 myself, and I have never gotten an eye roll response SheilaT Aug 2012 #98
I don't agree that she started out wrong - she might have, but I don't see that in the OP progree Aug 2012 #99
She got an eye roll response and jumped all over the salesperson. SheilaT Aug 2012 #138
I don't agree. Sorry. Like I said, I never have gotten an eye roll response or any such nt progree Aug 2012 #190
If the worker at Lowes doesn't know the requirements of the job, maybe he should... BlueJazz Aug 2012 #84
If you had already done your research why hadnt you gone online and have them cstanleytech Aug 2012 #85
high shipping cost ? JI7 Aug 2012 #97
Nope, they ship the items to the stores then delivery them for free or atleast they did when cstanleytech Aug 2012 #142
she said she is disabled so maybe wants to see in person whether JI7 Aug 2012 #152
I guess that could be it though its odd since dishwashers are pretty much the same in fuction cstanleytech Aug 2012 #166
So, you chose a German company instead of the Michigan company. knitter4democracy Aug 2012 #89
so many of us have held some kind of service job a good part of our lives. mountain grammy Aug 2012 #100
I am with you on this Digit Aug 2012 #103
I know that this is only a small part of what happened but Lowes has a reputation for being jillan Aug 2012 #115
And people complain about Walmart... MyTwoSense Aug 2012 #123
You bring up some really good tips about shopping.... I'm sorry to hear about this salesperson's midnight Aug 2012 #125
Poor guy might have been having a bad day, but with any luck, he's fired now apples and oranges Aug 2012 #131
in the chick fila case the guy started it, so even if she had been rude to him after he started it JI7 Aug 2012 #154
oh, you're one of those people snooper2 Aug 2012 #132
Sorry to hear you had a rough time at Lowe's. I recently bought a RKP5637 Aug 2012 #133
He's probably making minimum wage with no benefits Tribetime Aug 2012 #158
Preaches about supporting American workers. ForgoTheConsequence Aug 2012 #159
being an American Worker doesn't excuse one for being an asshole JI7 Aug 2012 #163
You're right. ForgoTheConsequence Aug 2012 #165
More American consumers need to have your resolve -- props to you! pacalo Aug 2012 #169
These are the kind of stories I like B Calm Aug 2012 #172
You went into an Ayn Rand style monologue against a wage slave? Nice Job! alphafemale Aug 2012 #173
I don't think a salesperson.. sendero Aug 2012 #175
The Customer is Always Wrong Iggy Aug 2012 #176
Bosh makes good stuff. Warren Stupidity Aug 2012 #178
Bosch dishwasher earthbone Aug 2012 #180
I'd suggest you do all yr purchasing online and do an anger management course... Violet_Crumble Aug 2012 #182
You were right to go to the manager. I've been in sales and we all know that being rude is... JVS Aug 2012 #183
Doesn't matter if they agree with you or not. Iggo Aug 2012 #191
Hope you didn't tell him you are a Democrat. Perhaps your own computer searches BEFORE txwhitedove Aug 2012 #194
About that television... MyTwoSense Aug 2012 #199
This message was self-deleted by its author femrap Aug 2012 #204
I have been the victim of the "get me someone with a brain" request WCIL Aug 2012 #209
The more I think about it Light worker on duty Aug 2012 #210
Not sure, but why demwing Aug 2012 #215
both identities are PPRed. NYC_SKP Aug 2012 #219
Gap Stores ohsayusa Aug 2012 #226
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