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Sat Nov 10, 2012, 02:11 PM

Windows7 update killed my mouse. Help requested

Okay, apparently today my parent's Win7 computer updated, and one of the things installed was some sort of Mouse and Keyboard manager program. The installation of this, probably in the background, promptly killed the wireless mouse while my kid was playing something on the computer.


The mouse is several years old, a Microsoft Wireless Intelligent Explorer 2, and has always performed flawlessly. (Surprising, yes? )

Anyway, it's now inert. Buttons do not do anything, cursor does not move.



Using the keyboard only (another joy) I managed to get into Control Panel and found that the mouse driver was Wireless Mobile Mouse 5000. So I spent about an hour trying to get it to a) find the MWIE2 mouse, b) remove the WMM5k driver, and c) manually install the MWIE2 mouse driver.

I uninstalled the Mouse and Keyboard manager program... this didn't help. I've rebooted after making changes... no difference.

It notices when I unplug and insert the mouse's base unit, and yet the mouse remains utterly non-functional.


In lieu of buying a new mouse, what can I do to make Windows recognize (again) the MWIE2 mouse???

Anybody else having this problem?

7 replies, 1387 views

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Reply Windows7 update killed my mouse. Help requested (Original post)
krispos42 Nov 2012 OP
gvstn Nov 2012 #1
krispos42 Nov 2012 #3
discntnt_irny_srcsm Nov 2012 #5
discntnt_irny_srcsm Nov 2012 #2
krispos42 Nov 2012 #4
wandy Nov 2012 #6
krispos42 Nov 2012 #7

Response to krispos42 (Original post)

Sat Nov 10, 2012, 03:31 PM

1. I know it is obvious but have you checked the mouse batteries?

If you are sure the mouse itself is getting power then go back to Control Panel>Device Manager and uninstall the mouse drivers.
Shutdown with the mouse connected (should be Windows key then right arrow and <enter> to shutdown). Then reboot and let it find your mouse again. See if you at least have basic functionality.

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Response to gvstn (Reply #1)

Sat Nov 10, 2012, 08:00 PM

3. Yup. I put a little note in there when I changed them... Jan 2012.

Duracell AAs. So they're less than a year old, and the LED light was strong and steady. And we don't use it all that much.

The radio receiver was getting power via the USB port; I reconnected the receiver to the mouse several times to make sure it was connected. I pulled the plug on the receiver and plugged it back in several times as well. I also pulled the batteries out, waited, and put them back in to make sure there wasn't some kind of error loop in the mouse.

I manually changed drivers; I found ones for MWIE (no "2"; just MWIE) that dated to 2006. The WMM5k ones dated to 2012.

I didn't delete the WMM5k ones; just told the computer to use MWIE ones instead.


Grrrr...


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Response to krispos42 (Reply #3)

Sat Nov 10, 2012, 09:42 PM

5. Perhaps the USB radio is working...

...so the PC see it but the mouse end is just broken (dropped or hit) and is not tracking or transmitting.

I'd try a new mouse. This one looks reasonable: http://www.newegg.com/Product/Product.aspx?Item=N82E16826105450

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Response to krispos42 (Original post)

Sat Nov 10, 2012, 04:08 PM

2. Try to uninstall...

...the mouse and software (do you have a backup mouse to use?) and then reboot and reinstall.

Uninstall the software from control-panel->programs-and-features and then uninstall the device from control-panel->device-manager. I think this is the place to download the correct drivers and software: http://www.microsoft.com/hardware/en-us/d/wireless-intellimouse-explorer-2.0

I've had trouble sometimes with windows not recognizing the mouse when it was moved to a different USB port.

Another thought is to try another mouse in the same and a different port. (I'm assuming this is a USB mouse.) Try using a different port, preferably one on the back of the PC. There may be a cable between a front panel USB and the motherboard that has worked loose. I am always most suspect of front panel ports.

HTH

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Response to discntnt_irny_srcsm (Reply #2)

Sat Nov 10, 2012, 08:03 PM

4. I have the wired USB mouse on my computer...

...it's just a bit of pain in the butt to remove because of the way my PC is. My mom's friend is here with her laptop, though... I might go steal her mouse and try it out.

I did accidently put the receiver to the wrong port in the rear, but fixed it. No change, though

I'll try those drivers and see what happens.

Thanks!

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Response to krispos42 (Original post)

Sun Nov 11, 2012, 06:38 PM

6. If this is a RF Mouse.............

You might have to get the mouse and the receiver (plugged in the USB Port) talking to each other.
I have a wireless KBD Track ball combo (ION) and about 3 times a year they stop talking.
Wireless devices can be multy channel and they must agree on what channel to use. In my case you cause them to resync like so.
Boath keyboard and receiver have a 'hidden button'. You press the button on the receiver and then push the button on the kbd.
LEDs flicker and they agree on how to talk to each other.
Of course that's what works here. You're milage may vary.
Check the information that came with the mouse.
If you lost the information googleing "Wireless Mobile Mouse 5000" should lead you to the owners manual.

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Response to krispos42 (Original post)

Sun Nov 11, 2012, 08:09 PM

7. Update:

I was poking around in a toolbox in the basement. It was left by a guy that used to live there, and later got me my current job. I was looking for electrical stuff to try to fix the non-working window on my car, and lo and behold, in a tangle of wires and stuff, I found a USB wired mouse! Nice one, blue LED accents. Looks fancy and stuff. The guy didn't stint on his PC stuff because he was a gamer.

So I plugged it in, and it works just fine. So, I guess the other mouse is retired. Problem solved, and without spending a dime!


Now I have to try to buy a new interior panel and switch box...

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