Renowned business builders carefully watch over their employees, like a shepherd over a beloved flock. They are kind, respectful, encouraging and highly supportive. They value their team and have learned that happy employees are the key to a first- rate business. This attribute is one of the powerful characteristics of award-winning entrepreneurs.
I am pleased to share with you a powerful business model called the Service Profit Chain, authored by three Harvard professors. Its premise is that if leaders honor employees, profits will be the ultimate result. It is the opposite approach from leaders who have money as his or her number one goal and for whom people are dispensable.
The model focuses first and foremost, on providing high-quality service to employees as well as to customers, with financial reward as a byproduct. It's a model used by many of the world's top companies. The points and sequential steps are as follows:
Conversely, consider a poor leader who hires the wrong people, promotes a vile culture, continually criticizes employees and they, in turn, mistreat customers who never return to shop and tell their friends to do likewise.
Too too many business try to cut expenses to profitability rather than make a profit on what they sell or take care of their most valuable asset, their employees. Sadly most of us work for dolts who could give a shit about our lives, our families, our health.
The eerie mystery of the vanishing honeybees has not been put to rest.
In the last few weeks, three separate studies explored the effect of insecticides on honeybee and pollinator health. One paper linked neonicotinoids, a new class of systemic insecticides that have come into widespread use in recent years, to impaired honeybee navigation; a second noted the effects of low levels of the pesticides on bumblebee reproduction.
The most talked about study, from a Harvard team, found that the colonies fed neonicotinoid-laced corn syrup collapsed in a manner that appeared to mimic the effects of Colony Collapse Disorder, or CCD—the mysterious phenomenon in which otherwise-healthy bees simply vanish from their hives. Neonicotinoids, declared the Harvard team, were “the likely culprit in sharp worldwide declines in honeybee colonies since 2006.”
Dramatic headlines soon followed: “Mystery of the Disappearing Bees: Solved!” announced a Reuters headline. Ah, if only that were true. Even if neonicotinoids were banned tomorrow, honeybees would still be in big trouble.
The recent studies add to mounting evidence that low levels of neonicotinoids may have “sub-lethal” outcomes—long-term effects on pollinators that haven’t been measured in chemical-company testing submitted for EPA approval. What those papers don’t prove, unfortunately, is that “neonics,” as they are called, cause CCD—or explain the troubling colony losses we’ve seen in recent years.