My dealing with a corporation that developed a medical advice has been very positive.
I have a Vagal Nerve Stimulator. I have to have the battery replaced surgically. Originally, it was scheduled for late Nov.
So, I got a call from cyberonics (a woman who identified herself as a "case manager") to ask me some general questions. She asked when my surgery was, and when she discovered I wasn't happy with the date, she called the surgeon to see if they could get me in sooner.
They did. It's Oct 9.
Suppose drug companies had such a system? Jobs for unemployed social scientists. And, improved healthcare as people could report efficacy and side effects. In some cases, adjustments could be made without a dr. visit.