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Wed Oct 24, 2012, 06:13 PM

Just hung up on the DCCC

So this guy calls looking for money for the Dem Senate/House candidates and before he starts his pitch he says, "This call may be recorded for quality control purposes." My next words were, "No it won't" and I hung up.

How stupid is it to call Dems and then tell them they are going to have their conversation recorded?

28 replies, 2101 views

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Arrow 28 replies Author Time Post
Reply Just hung up on the DCCC (Original post)
Jersey Devil Oct 2012 OP
Ned_Devine Oct 2012 #1
jonthebru Oct 2012 #2
alcibiades_mystery Oct 2012 #3
progressivebydesign Oct 2012 #4
Cali_Democrat Oct 2012 #5
Tarheel_Dem Oct 2012 #6
geek tragedy Oct 2012 #7
defacto7 Oct 2012 #8
LP2K12 Oct 2012 #9
OldDem2012 Oct 2012 #10
Connie_Corleone Oct 2012 #11
mac56 Oct 2012 #12
pnwmom Oct 2012 #13
Lex Oct 2012 #14
FrenchieCat Oct 2012 #15
Jennicut Oct 2012 #16
Drunken Irishman Oct 2012 #20
Jennicut Oct 2012 #22
doc03 Oct 2012 #17
budkin Oct 2012 #18
qkvhj Oct 2012 #19
Hutzpa Oct 2012 #21
Iggy Oct 2012 #23
underpants Oct 2012 #24
Blue Idaho Oct 2012 #25
LiberalElite Oct 2012 #26
LiberalElite Oct 2012 #27
lucabrasi Oct 2012 #28

Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:16 PM

1. the recording is to show whether the caller was doing his/her job properly, not to monitor you

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:19 PM

2. stop complaining

It wasn't about you..

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:28 PM

3. I'm speechless



You're ridiculous.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:29 PM

4. Wow, the outrage machine is in full gear. That was sort of ridiculous.

They record the calls to be sure that the people they hire are doing their job correctly, and that they don't have republican plants in there.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:30 PM

5. *facepalm*



Quality control is to make sure the people are doing their jobs correctly.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:32 PM

6. You should've asked them to remove your contact info. If I were as "outraged" as you, I would have.

What's "stupid" (to use your own word) was your overreaction.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:32 PM

7. You don't use telephone customer service much, do you? nt

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:32 PM

8. actually, I really hate that recording stuff

BUT... in this case, I think it is good and necessary to keep tabs on the help!!!

I wouldn't worry about it.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:39 PM

9. Seriously?

It's our job. Most of the time it's for your protection in the end. What are you so afraid of saying? Always fun telling people this daily, then getting cursed out and then they ask not to have the call recorded. I have no control over that!


http://www.callcentrehelper.com/wiki/Call_Recording_Legislation.html

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:40 PM

10. You can't be that stupid, can you? nt.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:42 PM

11. That is standard operating procedure. Good grief!

I worked in customer service. Calls are recorded to make sure we're doing our job right. And we have to let people know the call is being recorded because it's illegal to record conversations without the other person's knowledge.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:44 PM

12. Your outrage is misplaced.

Really, let it go.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:47 PM

13. How stupid is it to not realize that this is a standard procedure they need to do? n/t

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:48 PM

14. Hahaha, what?

Seriously?

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 06:54 PM

15. That's ok.....cause I got one of those call, and I donated.....

It was a quick call....can you donate $XXXx....
No, I can't donate that much cause I donated last week, but I can donate $XXXX

Gave them my credit card info.

He thanked me, and I thanked him.

end.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 07:00 PM

16. I worked in customer service for a few years and this is done all the time.

Your calls are constantly monitored from Verizon to the cable company.

When I worked for a long distance company, my calls were regularily monitored by the quality control person and then feedback was given on how to do handle certain situations better with the customers. It was not about recording you for nefarious reasons.
Sorry, this made me chuckle a bit as I have first hand experience with this.

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Response to Jennicut (Reply #16)

Wed Oct 24, 2012, 07:20 PM

20. Me too!

I worked for the Census back in 2010 and our calls were always recorded so that we could go over how we handled certain situations and whether we got off script (you couldn't, or you'd lose your job).

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Response to Drunken Irishman (Reply #20)

Wed Oct 24, 2012, 07:23 PM

22. Yup, most call centers want you to stick to a script.

Or ask questions a certain way. I never enjoyed getting my calls scrutinized. I will never do customer service again. It was a thankless job. I am now on my way to earning a teaching certificate for elementary education. I would rather teach raucous classrooms full of hyper kids then do customer service again. The stories I have of customer rudeness....

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 07:02 PM

17. I couldn't care less if they record me, I have

nothing to hide. Would you rather have more Teabaggers in Congress?

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 07:03 PM

18. Fool

That was stupid

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 07:19 PM

19. This is a part of our world

 

You did not do anyone any good with this reaction. Get over it, get used to it, and go on with life. It is not going to change.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 07:21 PM

21. That was really stupid

and yet you complain when things becomes harder.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 08:28 PM

23. The DCCC

 

isn't too bright regardless.

Look what happened with the midterm in 2010.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 08:31 PM

24. That is a legal requirement - there are 27 or so states that require one party knowing

that a call is being required but they do that for the other 23 states.

Standard stuff.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 08:42 PM

25. A courtesy notice you won't get from...

Your phone company

Your Internet service provider

Your credit card company

Your federal government - thanks to the Patriot Act.

They will simply track you, record you, and follow you.

Have a nice day.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 08:54 PM

26. I hate that recording stuff too but

I wouldn't have hung up on them for that. Recording is standard. However, I would have told them I have no money left after months of being hit up for $3, $5, $25 and $65 donations every day at each of my 4 email addresses.

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 08:57 PM

27. Remember that voter registration person in Florida

Who was tellilng people Obama's a Muslim Communist or something like that, did they find out she was waaay off script by listening to a recording of her?

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Response to Jersey Devil (Original post)

Wed Oct 24, 2012, 08:57 PM

28. I'll let Picard speak for me

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