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nitpicker

(7,153 posts)
Wed Oct 1, 2014, 04:55 AM Oct 2014

Senator: POV moving company's problems linger

http://www.navytimes.com/article/20140930/NEWS05/309300053/Senator-POV-moving-company-s-problems-linger

Senator: POV moving company's problems linger
Sep. 30, 2014 - 04:23PM |
By Leo Shane III
Staff writer

The chairwoman of the Senate Budget Committee wants military officials to consider dumping a defense contractor responsible for moving troops’ personal vehicles to and from overseas bases when they move on reassignment orders, citing significant delays and problems with the process.

In a letter to the chief of U.S. Transportation Command, Sen. Patty Murray, D-Wash., said she is dismayed by reports of the “ongoing failure” of International Auto Logistics. According to information provided to senators, IAL made on-time deliveries for only 20 percent of vehicles earlier this summer, well below the 98 percent on-time mandate of their contract.
(snip)

Murray, who also serves as chairwoman of the Senate Appropriations Committee’s transportation panel, said she continues to hear complaints from constituents affected by the delays, including one military family who has been waiting for their car to arrive for more than four months.
(snip)

IAL officials have promised better results in weeks to come. The company has contracted with a call center to better respond to customer complaints.

IAL also set up a tracking website at www.pcsmypov.com to help show the status of each vehicle move.
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