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Fri Dec 16, 2011, 07:46 PM

I can declare victory over one corp's attempt to rip me off ( for now, anyhow)

We have DSL and landline service from Frontier
( you might remember they gobbled up Verizon and now are having digestion problems).

As of August they were deregulated in this state.

Every month since August the fixed price portion of my bill has been different,
plus there is always a new charge hidden away somewhere.
And I am supposed to be on a contract.
Every month I have had to call and argue about the incorrect charges, jump thru the hoops.

Last month I asked the Rep to spell her name and mentioned that I was posting, as we talked,
my call to The Consumerist online, and to Broadband DSL Report, on line.
The minute I said that, she turned me over to a "Resolution Specialist", who dropped the overcharges.

Today the bill came, with a 6.99 "modem fee" .
This fee is causing a HUGE stink across the country.

Frontier Gouges Customers With New, Mandatory Modem Fee (Even If You Own Your Own)
http://stopthecap.com/2011/12/04/frontier-gouges-customers-with-new-mandatory-modem-fee-even-if-you-own-your-own/
and
Modem Support Fee
http://www.dslreports.com/forum/r26613776-DSL-Modem-Support-Fee

When the Rep flatly stated she did not have the power to change the fee,
I said, "no problem, I will email the Regional Manager who lives down the road from me"
( he does, I have his email and happen to know he won a PR award recently.)
She immediately volunteered that I could talk to a "Resolution Specialist"
and when I got HER, I told her I was posting the outcome of our "resolution" to a nationwide community website.
So here is is, my posting.
Outcome :

I will pay 7.00 less this month than I NORMALLY pay, and the controversial modem fee is supposed to be taken off the bill permanently.

but, I know they will come up with some other fee to take its place,
more likely there will have to be another phone call next month.

Sadly, out here in the sticks, there is Frontier and there is Media Com, for internet service.
Period.

6 replies, 1108 views

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Reply I can declare victory over one corp's attempt to rip me off ( for now, anyhow) (Original post)
dixiegrrrrl Dec 2011 OP
Hugin Dec 2011 #1
dixiegrrrrl Dec 2011 #2
Ruby the Liberal Dec 2011 #3
Fuddnik Dec 2011 #4
SixthSense Dec 2011 #5
prepperdad Dec 2011 #6

Response to dixiegrrrrl (Original post)

Fri Dec 16, 2011, 07:49 PM

1. Way to go after 'em, dixie.

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Response to Hugin (Reply #1)

Fri Dec 16, 2011, 07:51 PM

2. Evry 9 months I called Dish and Frontier and said I was leaving them unless they lowered the bill

and for 3 years it worked.
Finally dropped DISH and got rid of tv.
I will be so happy to leave Frontier soon as I find a workable alternative.

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Response to dixiegrrrrl (Original post)

Fri Dec 16, 2011, 09:45 PM

3. Doesn't it feel great?

Is is so blasted time consuming, but when you finally get to talk with someone who can actually do something (and does it), it just feels like such a moral victory.

D

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Response to dixiegrrrrl (Original post)

Sat Dec 17, 2011, 06:43 AM

4. They do shit like this because they can.

I went Verizon-less 6 months ago. We went DirecTV and cable-DSL. And, no land line. We save about $100 per month, and the only difference is, DSL is slower than fiber optic, but I can live with that. I've never felt like reaching through a phone and strangling someone, than when I was dealing with Dish Network "customer service".

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Response to dixiegrrrrl (Original post)

Sat Dec 17, 2011, 11:51 AM

5. good call

 

I strongly advocate consumers playing hardball with big corporations. They play hardball with you from the moment you sign on the line - that's what the 5-point font and lawyers' words all over the materials they send you are for.

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Response to dixiegrrrrl (Original post)

Mon Dec 19, 2011, 10:36 PM

6. Good job!

 

Great job dixiegrrrrl! If more people would stand up to these ruthless corporations our republic might yet have a chance to save itself!

http://www.survivingeconomiccollapse.net/

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