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Tue Aug 28, 2012, 07:19 AM

My MacPro won't shut all the way off. It won't wake my monitors when I start it up.

I have a 2008 MacPro dual quad core running two monitors.

When I do a shut down, the slave monitor goes black and the left/main monitor goes all the way to the gray screen and then stops. The rotating "gear" is moving in the middle of the screen, and that's it. It will not shut down further. I have to hold the "On" button to shut it down.

Upon restart, the left/main monitor will sometimes turn on, sometimes not. The right/slave monitor never does. I have to manually turn it on.

The shut down is the biggest issue. I have tried a few things, to no avail. The most recent was a system reset of some sort. No affect whatsoever.

Anyone have any ideas?

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Reply My MacPro won't shut all the way off. It won't wake my monitors when I start it up. (Original post)
Stinky The Clown Aug 2012 OP
Poiuyt Aug 2012 #1
Stinky The Clown Aug 2012 #2
REP Aug 2012 #3
Stinky The Clown Aug 2012 #4
REP Aug 2012 #5
sir pball Sep 2012 #6
Stinky The Clown Sep 2012 #7
sir pball Sep 2012 #8

Response to Stinky The Clown (Original post)

Tue Aug 28, 2012, 09:10 PM

1. Did you try resetting the System Management Controller?

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Response to Poiuyt (Reply #1)

Tue Aug 28, 2012, 09:39 PM

2. I did that, but not in the way that article suggests

I didn't do any of the initial steps they recommend one does before doing the SMC reset.

I'll try that in the order they suggest.

Thanks!

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Response to Stinky The Clown (Original post)

Wed Aug 29, 2012, 12:22 PM

3. Yes.

First, don't shut it down with the button; shut it down with the menu. It's trying to cache, and shutting it down with the button just makes the problem worse. Shut it down with the menu and wait - with an older machine, it could take 10 minutes or so for it to finish caching.

If it takes longer than that, take it to an Apple Store.

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Response to REP (Reply #3)

Wed Aug 29, 2012, 12:56 PM

4. I think I've allowed it to go and it has gone more than 30 minutes

Assuming it *is* a caching issue, will allowing it to go a long time and ultimately finish, will it cache much faster the next time?

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Response to Stinky The Clown (Reply #4)

Wed Aug 29, 2012, 02:05 PM

5. Yes

Faster - not super fast - but faster ... and assuming that's the issue (not Mail running a zillion threads, hardware issues, etc).

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Response to Stinky The Clown (Original post)

Mon Sep 3, 2012, 11:43 AM

6. Shut it down your way..

Wait a few minutes, then reboot and immediately open Console (Applications -> Utilities -> Console)

In the sidebar, right at the too of the Files list, is a file called "system.log". Click on that and scroll back past the startup stuff to the shutdown messages (look at the timestamps, they'll abruptly change by a few minutes once you're beyond startup). That should give you an idea of what's hanging up and at least where to start searching for a fix. If it's incomprehensible gibberish to you, let me know and I'll tell you where to email a copy so I can look at it. The UNIX layers of OS X are incredibly handy if you know how to use them.

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Response to sir pball (Reply #6)

Mon Sep 3, 2012, 01:54 PM

7. Thanks, I did the stuff suggested upthread and had partial success . . . .

. . . . I got it to normally shut down a few times, but now it seems again to be hanging. My gut says it is related to either mail or, more likely Firefox.

I will take a look at the log file tomorrow. I may or may not know what I'm looking at. If I need an interpreter, I'll let you, for sure! Thanks for the offer!

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Response to Stinky The Clown (Reply #7)

Mon Sep 3, 2012, 06:35 PM

8. Anytime!

If all your apps have quit cleanly before you shut down, it's probably something a little more devious...hopefully the log will make it clear though.

Let me know if you need anything!

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