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Sat Nov 9, 2013, 06:02 PM

I removed the Norton trial stuff from my new laptop last night and now I'm bombarded with ads. Help!

I'm even getting ads on this site where I shouldn't see them at all, as a star member. I'm getting double underlined words that create pop up ads, if I accidentally mouse over them; whole page ads that pop up, when I try to go from one DU page to another; ads underneath the new members box on the right side of the Latest Threads page; and ads at the bottom of every page.

Also, I keep getting this pop up page from rvzr-a.akamaihd.net saying "The media content is not shown properly. It is recommended to update your system player now and there's an "Install Update" button for something called "M.Player 9.2"

Can anyone clue me in as to how to stop this?

I tried to download MS Security Essentials last night, thinking that might help but I got a message saying I needed the 64 bit version and I can't find a link to that version.

PS I have Windows Defender turned on but it's not helping.

ETA Even my own post here is generating those stupid double underlined link words! AAARRRGGGHHH!

26 replies, 5526 views

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Reply I removed the Norton trial stuff from my new laptop last night and now I'm bombarded with ads. Help! (Original post)
Fridays Child Nov 2013 OP
discntnt_irny_srcsm Nov 2013 #1
Fridays Child Nov 2013 #2
discntnt_irny_srcsm Nov 2013 #5
Fridays Child Nov 2013 #6
PumpkinAle Nov 2013 #3
Fridays Child Nov 2013 #4
Fridays Child Nov 2013 #7
PumpkinAle Nov 2013 #8
ucrdem Nov 2013 #9
JimDandy Nov 2013 #23
Fridays Child Nov 2013 #10
Fridays Child Nov 2013 #11
idwiyo Jan 2014 #26
Denzil_DC Nov 2013 #12
Fridays Child Nov 2013 #13
Denzil_DC Nov 2013 #14
Fridays Child Nov 2013 #15
Fridays Child Nov 2013 #18
Denzil_DC Nov 2013 #21
TreasonousBastard Nov 2013 #16
Fridays Child Nov 2013 #17
TreasonousBastard Nov 2013 #19
Fridays Child Nov 2013 #20
Denzil_DC Nov 2013 #22
Cron-G Jan 2014 #24
Earth Bound Misfit Jan 2014 #25

Response to Fridays Child (Original post)

Sat Nov 9, 2013, 07:10 PM

1. which browser are you using? n/t

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Response to discntnt_irny_srcsm (Reply #1)

Sat Nov 9, 2013, 07:20 PM

2. Internet Explorer but the same stuff happens with Chrome.

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Response to discntnt_irny_srcsm (Reply #5)

Sat Nov 9, 2013, 07:47 PM

6. So far, AdBlock seems to be working.

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Response to Fridays Child (Original post)

Sat Nov 9, 2013, 07:21 PM

3. Use AdBlock

it is great - if you like it give the guy a couple of $ because he does it all himself.

Also flashblocker for stopping those annoying self starting videos is a good one to have.

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Response to PumpkinAle (Reply #3)

Sat Nov 9, 2013, 07:33 PM

4. Thank you. I'll give it a try!

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Response to PumpkinAle (Reply #3)

Sat Nov 9, 2013, 09:19 PM

7. Nope, no good.

I am so annoyed!

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Response to Fridays Child (Reply #7)

Sat Nov 9, 2013, 10:51 PM

8. Couple of others you can try

Adaware

You can also try the norton free trial again - us.norton.com - and see if it stops it. If it does it may give you time to look/ask around for a better solution.

Good luck.

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Response to PumpkinAle (Reply #8)

Sat Nov 9, 2013, 11:39 PM

9. Another good one is Spybot Search and Destroy:

A few years ago a laptop got infected with a redirect virus and Google help forum recommended this very thorough (as in, takes several hours to scan your drive) malware/spyware/virus detector. Used to be free, now there are several paid flavors, but there's still a free home version here:

Download Spybot 2.2 Free Edition

http://www.safer-networking.org/mirrors/

For day-to-day, it might be more than the OP needs, but it will almost certainly clean up whatever messed up her drive.

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Response to ucrdem (Reply #9)

Mon Nov 25, 2013, 04:16 AM

23. I've used Spybot for years. The free edition is excellent. n/t

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Response to PumpkinAle (Reply #8)

Sun Nov 10, 2013, 02:03 AM

10. That's a great idea!

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Response to Fridays Child (Original post)

Sun Nov 10, 2013, 03:00 PM

11. Update:

So far, a combination of AdBlock, Adaware, and the removal (not just disabling) of a malicious adserver add-on seems to be "holding the fort."

Thanks, to everyone who responded with ideas.

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Response to Fridays Child (Reply #11)

Sun Jan 5, 2014, 07:52 AM

26. If you are using Firefox I also recomed to install Self-Destructing Cookies

https://addons.mozilla.org/en-US/firefox/addon/self-destructing-cookies/?src=api

This add-on will automatically remove cookies after a period of time set by you.


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Response to Fridays Child (Original post)

Sun Nov 10, 2013, 04:15 PM

12. It sounds like you have a virus

The software tools you're using may be holding its effects at bay, but you need to clean up your system,

A Google search for rvzr-a.akamaihd.net shows many results of people having similar problems to yours. It seems that this domain is legitimately used to serve ads, but some malware propagators have latched on to it and are redirecting browsers to make money from the traffic generated.

Take a look at this thread from the Norton forums, where another Norton user was having the same problem: http://community.norton.com/t5/Norton-360/rvzr-a-akamaihd-net-Pop-up-Virus/td-p/1032957

There's a few solutions offered there, but I've no idea whether they'll work for you, so don't follow them blindly.

If I had your problem, I'd use HiJackThis to identify and eliminate it, but you need to know what you're doing with that program, so you'd need help, online or otherwise.

Malwarebytes is a great antivirus program that you can install alongside other anti-virus programs and just run to do a scan when you have a problem (the free version at that link works fine). It may remove this problem on its own, but I've no idea as there's a variety of infections out there.

Here's a link to a thread on the Malwarebytes forum which shows you what somebody else with the same problem had to do (using HiJackThis), with help, to try to get rid of it: https://forums.malwarebytes.org/index.php?showtopic=133964

If you sign up there and describe your problem, they should be able to help you. If you decide to do this, read the pinned entries at the top of the forum here first and do as they direct: https://forums.malwarebytes.org/index.php?showforum=7

Beware that if you hunt around Google at random for solutions, some links may deliver you to scammers who could offer you solutions that might make your problems even worse. The sites linked above are reputable.

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Response to Denzil_DC (Reply #12)

Sun Nov 10, 2013, 04:51 PM

13. Thank you for the advice.

I have that domain on my restricted sites list, now. If it doesn't solve the issue, I'll probably have to remove it completely, so I'll keep your links handy, just in case. Another one that I had to remove completely was called wedownload manager.

It seems like removing Norton must have unleashed some potentially malicious ad servers.

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Response to Fridays Child (Reply #13)

Sun Nov 10, 2013, 10:39 PM

14. You're welcome. Norton doesn't intercept every infection.

Really, no antivirus software will perform 100%, and Norton's performance is way below that. It's possible Norton let the virus through but stopped it doing anything noticeable until you uninstalled it.

I'd highly recommend downloading Malwarebytes from the link above, installing it and letting it update, then do a full system scan. It won't do any harm, and it's possible you have other infections that you don't know about. I've been amazed in the past what it's managed to discover on supposedly clean computers. Although I've got very effective AV (Kaspersky), I still keep Malwarebytes on my system in case I ever need it.

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Response to Denzil_DC (Reply #14)

Mon Nov 11, 2013, 12:14 AM

15. I'll do it!

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Response to Denzil_DC (Reply #14)

Mon Nov 11, 2013, 02:49 AM

18. Fifty-seven malicious items that went completely undetected by Windows Defender and AdAware!

Thanks for the Malwarebytes tip!

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Response to Fridays Child (Reply #18)

Mon Nov 11, 2013, 05:25 AM

21. Yup! Feared as much.

Not all of those are likely to have been really harmful (some might just be tracking cookies etc.), but even so ...

You're very welcome, Fridays Child. Stay safe!

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Response to Fridays Child (Original post)

Mon Nov 11, 2013, 02:10 AM

16. How did you remove Norton? My problem is that...

I thought I removed it with Revo Uninstaller, but one folder of Norton is still there and can't be deleted because it's running in the background but I can't find out where. And I keep getting popups reminding me that I have to buy the POS because I am now unprotected.

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Response to TreasonousBastard (Reply #16)

Mon Nov 11, 2013, 02:46 AM

17. That's exactly why I removed it. Norton acts just like the viruses it's supposed to stop.

I went to my control panel and uninstalled every Norton entry from Programs and Features. But that's when the problems started. I finally got rid of the malicious ad servers and other crap but it took time and a lot of assistance from fellow DUers who responded to my panic-stricken pleas for help in this thread.

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Response to Fridays Child (Reply #17)

Mon Nov 11, 2013, 03:50 AM

19. Well, I didn't think I had an infection but just ran...

malwarebytes and AVG anyway and over 900 bugs showed up-- looked like all of them came with the computer and were part of the "free" games packages, but who knows.

None said symantic, or anything close, but after I deleted the whole mess the problem seems to have been solved and the zombie Norton files are gone! Things run a lot faster, too.

We'll see if it lasts.

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Response to TreasonousBastard (Reply #19)

Mon Nov 11, 2013, 05:20 AM

20. Keeping my fingers crossed for both of us!

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Response to TreasonousBastard (Reply #19)

Mon Nov 11, 2013, 05:39 AM

22. Norton knows its program is such a PITA to remove

that it even issues its own special uninstaller, the Norton Removal Tool!

See here: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

I've no idea whether it'll work now since it sounds like you've already uninstalled elements of the program, but they claim it'll deal with "a failed installation or a damaged Norton product."

Starting your computer in Safe Mode will usually get around problems like a program being in use when you try to remove it: Safe Mode doesn't load non-operating system programs at startup, making it possible to get rid of them.

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Response to Fridays Child (Original post)

Sun Jan 5, 2014, 06:34 AM

24. rvzr-a-akamaihd

I have removed RVZR with the help of Windows Control Panel, then scanned with Adwcleaner. It is gone. Instructions here: http://soft2secure.com/knowledgebase/rvzr-a-akamaihd-net

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Response to Fridays Child (Original post)

Sun Jan 5, 2014, 07:06 AM

25. Norton Removal Tool to uninstall your Norton product...

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