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Tue Jan 29, 2013, 01:42 PM

Slow internet

My internet at home and the office has become VERY VERY VERY slow over the past couple of weeks. What's weird is, at work it's Time Warner Cable and at home it's AT&T DSL. At work it's a 200 GB laptop with plenty of memory and Windows 7; at home it's an older PC with 80GB and mediocre memory and Windows XP.

Clearing browser cache etc using the disk cleaner utility PLUS running CCleaner (Piriform) and running Microsoft Security Essentials have always been how I keep things fast, but now they don't seem to help. I even deleted some extraneous software but I've had that for a long time and very little was newish.

I uninstalled all Java stuff and am reinstalling, but apparently the installer downloader (30 MB) is going to take 3 HOURS. SERIOUSLY??



Lately it's been like I have gone back to dial-up both here and at home. Pages take absolutely forever to load.



Any suggestions???????????????

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Arrow 27 replies Author Time Post
Reply Slow internet (Original post)
kestrel91316 Jan 2013 OP
kestrel91316 Jan 2013 #1
ohheckyeah Jan 2013 #3
kestrel91316 Jan 2013 #6
ohheckyeah Jan 2013 #8
kestrel91316 Jan 2013 #10
ohheckyeah Jan 2013 #12
bigmonkey Jan 2013 #2
canoeist52 Jan 2013 #4
kestrel91316 Jan 2013 #5
kestrel91316 Jan 2013 #7
ohheckyeah Jan 2013 #9
kestrel91316 Jan 2013 #11
ohheckyeah Jan 2013 #13
kestrel91316 Jan 2013 #15
kestrel91316 Jan 2013 #16
ohheckyeah Jan 2013 #19
kestrel91316 Jan 2013 #25
kestrel91316 Jan 2013 #14
kestrel91316 Jan 2013 #17
kestrel91316 Jan 2013 #18
ohheckyeah Jan 2013 #20
kestrel91316 Jan 2013 #22
kestrel91316 Jan 2013 #21
ohheckyeah Jan 2013 #23
kestrel91316 Jan 2013 #24
kestrel91316 Jan 2013 #26
ohheckyeah Jan 2013 #27

Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 01:44 PM

1. I need the stupid Java to run the internet speed test, lol

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Response to kestrel91316 (Reply #1)

Tue Jan 29, 2013, 02:05 PM

3. I used this one without Java:

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Response to ohheckyeah (Reply #3)

Tue Jan 29, 2013, 03:45 PM

6. Thx. But that page doesn't want to load, lol.

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Response to kestrel91316 (Reply #6)

Tue Jan 29, 2013, 04:30 PM

8. Do you have the

Shockwave Flash plugin?

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Response to ohheckyeah (Reply #8)

Tue Jan 29, 2013, 04:33 PM

10. No - should I?? On my computer at home it always crashes.

Not sure why it's not on this one. I haven't deleted it.

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Response to kestrel91316 (Reply #10)

Tue Jan 29, 2013, 04:36 PM

12. I think I had to have it

for that speed test but don't remember for sure. I don't have Java on my computer at all since the problem with it last week.

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Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 01:49 PM

2. I've had the same problem.

Same time frame, same home ISP setup. My devices work normally when away from home, but at home it is like going back to dialup. One difference is that I'm using a Linux system. My PS3 downloads of updates are also very slow.

I, too, would appreciate some context for this.

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Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 03:41 PM

4. We have the same problem. Internet slows to a stop.

Cuts out -then returns. I swear it's comcast squeezing bandwith.

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Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 03:44 PM

5. Lost my internet connection altogether a little while ago. Unplugged the modem and let it

contemplate the error of its ways for several minutes, plugged it back in, waited several minutes to hook back up to my computer, NADA.

Called TWC about it, they ran a check, said oops, bad modem, but we can't help you until tomorrow.

Fine, I said (NOT happy). Went in back to work on a patient for a while, came back, I have internet. But it still takes random amounts of time for any page to load.

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Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 03:54 PM

7. Speed test results - would like input

Download 191 kbps
Upload 750 kbps

Should be much closer to the same number - running again:

Down 346
Up 405

Again:
Down 253
Up 716

This was all within the space of less than 5 minutes

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Response to kestrel91316 (Reply #7)

Tue Jan 29, 2013, 04:33 PM

9. That's really slow.

I get 35.62 mbps download and 6.24 mbps upload with Comcast.

I have noticed some hiccups in Internet connection in the last couple of days but for the most part its pretty consistent.

Are we having solar flares?

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Response to ohheckyeah (Reply #9)

Tue Jan 29, 2013, 04:35 PM

11. Could a bad modem cause a really slow internet signal??

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Response to kestrel91316 (Reply #11)

Tue Jan 29, 2013, 04:37 PM

13. Yes, as can a router going bad.

I just had to replace my router and when I did my speeds jumped dramatically. It went from 19 mbps download to 35+ and 2.8 mbps upload to over 6. I bought the Netgear N600 Dual Band router.

I'm getting ready to buy a new modem just so I can quit paying rent to Comcast.

What is their suggestion about a new modem?

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Response to ohheckyeah (Reply #13)

Tue Jan 29, 2013, 04:49 PM

15. I don't HAVE a router. Routers don't work in my office because the cable phone signal interferes

with the wireless internet signal. I couldn't get a router to work at all until the phone went haywire and died. Wireless internet worked beautifully until the second the phones came back online.

So my internet is ONLY via the white wire that goes to the modem on the wall. Router is in a drawer somewhere.

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Response to kestrel91316 (Reply #15)

Tue Jan 29, 2013, 04:50 PM

16. They are sending a guy out tomorrow with a new modem

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Response to kestrel91316 (Reply #15)

Tue Jan 29, 2013, 05:11 PM

19. Then, it sounds like

either the modem is going bad or your Internet provider signal is screwed up. They aren't admitting to a problem on their end?

Did they have you reboot the modem by unplugging it, waiting 30 seconds and plugging it back in?

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Response to ohheckyeah (Reply #19)

Tue Jan 29, 2013, 06:05 PM

25. I did that on my own hours ago, lol.

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Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 04:44 PM

14. I'm going to have an online chat with TWC in a minute and

ask them to look up my account and tell me what my speed in kbps is supposed to be. Then I'm going to tell them what it is.

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Response to kestrel91316 (Reply #14)

Tue Jan 29, 2013, 04:54 PM

17. Chat person is slow - probably has to translate my questions into Hindi for starters

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Response to kestrel91316 (Reply #17)

Tue Jan 29, 2013, 05:03 PM

18. Can't offer any help. Says to talk to the guy tomorrow or call somebody for

"Level 3" support.

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Response to kestrel91316 (Reply #18)

Tue Jan 29, 2013, 05:14 PM

20. Well, that sucks.

Even Comcast does better than that.

Wish I could offer more help. The only thing I can suggest, if they didn't already, is to uplug the modem from electrical power. Unplug it from your computer and restart your computer. Wait about 30 seconds and plug it back in. That has worked for me in the past.

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Response to ohheckyeah (Reply #20)

Tue Jan 29, 2013, 05:26 PM

22. I did that hours ago. Got it actually working again, but still VERY slow.

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Response to kestrel91316 (Reply #18)

Tue Jan 29, 2013, 05:25 PM

21. Phone guy says modem is working. I told him about the download speed that's 1/20th of

what it should be. He said "that's definitely a problem, we need to fix that for you".

Ya think??

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Response to kestrel91316 (Reply #21)

Tue Jan 29, 2013, 05:46 PM

23. He's Mr. MOTO

Master of the obvious!

I hope you get it fixed soon.

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Response to kestrel91316 (Original post)

Tue Jan 29, 2013, 06:04 PM

24. Now download speed is .77 MBPS this afternoon, much better than this AM but

still about 1/10 of what I am paying for.

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Response to kestrel91316 (Original post)

Wed Jan 30, 2013, 03:50 PM

26. I now have FAST internet!!!! 7 MBPS!!! Like greased lightning!

They swapped out my bad modem. It has to have been bad from the start, it's NEVER been this fast.

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Response to kestrel91316 (Reply #26)

Wed Jan 30, 2013, 04:27 PM

27. Congrats!

Glad you got it fixed.

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