HomeLatest ThreadsGreatest ThreadsForums & GroupsMy SubscriptionsMy Posts
DU Home » Latest Threads » Forums & Groups » Topics » Computers & Internet » Computer Help and Support (Group) » I hope someone can help m...

Fri Jan 4, 2013, 09:49 AM

I hope someone can help me with my printer driver

I am running Windows 7, and the printer is an HP LaserJet 1020. For some reason, the computer insisted that another, non-existent printer that it called HP LaserJet 1020 (Copy 1) was the printer it wanted to print to.

I removed all references to that printer using regedit, but now when I want to print, except from Word, it asks me to select a printer, and while HP Laserjet 1020 is the only choice, it seems to be acting as if it were not a valid choice. Word, for some reason, still lets me print from it.

Got any suggestions about what to do?

6 replies, 815 views

Reply to this thread

Back to top Alert abuse

Always highlight: 10 newest replies | Replies posted after I mark a forum
Replies to this discussion thread
Arrow 6 replies Author Time Post
Reply I hope someone can help me with my printer driver (Original post)
Fortinbras Armstrong Jan 2013 OP
TreasonousBastard Jan 2013 #1
discntnt_irny_srcsm Jan 2013 #2
Fortinbras Armstrong Jan 2013 #3
discntnt_irny_srcsm Jan 2013 #4
Fortinbras Armstrong Jan 2013 #5
KracevayaKoshka Feb 2013 #6

Response to Fortinbras Armstrong (Original post)

Fri Jan 4, 2013, 10:46 AM

1. regedit didn't remove the driver files so maybe...

reinstall the driver. The disk that came with the printer could be an old one for XP, so find the latest driver at HP's site and install it. Even if the disk said Win7, get a driver from the site because a lot of early releases for everything were buggy with Win7.

Deleting printers through the Control Panel is easier than with regedit, but I usually use Revo uninstaller http://www.revouninstaller.com/revo_uninstaller_free_download.html





Reply to this post

Back to top Alert abuse Link here Permalink


Response to Fortinbras Armstrong (Original post)

Fri Jan 4, 2013, 12:51 PM

2. Some questions

How is the printer connected?
Is the printer in the list: Control Panel\All Control Panel Items\Devices and Printers??
Is the printer checked as default?

Reply to this post

Back to top Alert abuse Link here Permalink


Response to discntnt_irny_srcsm (Reply #2)

Sat Jan 5, 2013, 07:37 AM

3. Some answers

How is the printer connected? If you mean it's plugged into a USB port, then it is. If you mean something else, I don't understand the question.

Is the printer in the list: Control Panel\All Control Panel Items\Devices and Printers?? Yes.

Is the printer checked as default? Yes.

Reply to this post

Back to top Alert abuse Link here Permalink


Response to Fortinbras Armstrong (Reply #3)

Sat Jan 5, 2013, 10:59 AM

4. I have seen...

...things like this happen if the device changes connections. (New IP address for network connections, different port for USB connections) Have you moved the device to a different USB port? Have you added a USB hub between the original port and the printer? If so that could be the cause.

The way to add/remove printers is via Control Panel\All Control Panel Items\Devices and Printers. Using regedit, as someone mentioned will not get the drivers. My best advice is to delete any current instances of this printer and reinstall it using the manufacture's software.

Best regards.

Reply to this post

Back to top Alert abuse Link here Permalink


Response to Fortinbras Armstrong (Original post)

Sun Jan 6, 2013, 11:14 AM

5. Thanks, everyone. It's working

I removed the printer using the Control Panel; unplugged it from the computer, rebooted, plugged it back in and rebooted again. I was asked to supply a printer driver, so I went to HP's website, downloaded the driver, and plug & play worked as advertised. I now have a properly working printer.

Reply to this post

Back to top Alert abuse Link here Permalink


Response to Fortinbras Armstrong (Original post)

Reply to this thread