Does anyone know why my computer won't open secure websites?

[LeftofObama]

I've tried deleting cookies, clearing the history, everything I know to think of. I've tried using Firefox, Google Chrome, and even Internet Explorer. Nothing works. If the site's address starts with HTTPS then the computer will just sit there doing nothing. I swear I'm getting so frustrated I'm ready to throw the damned thing in the middle of the street and become a luddite!

Any suggestions are welcome. Thanks in advance.

[steve2470]

1. you've checked all your security settings in your browsers ? nt

[LeftofObama]

2. No. I don't even know what to look for.

I'll admit I'm as illiterate as they come when it comes to computers, but this one really has me puzzled.

[steve2470]

3. ok let's take Firefox as an example

Which version are you using ? I'm on version 30. You click the question mark in Settings and then About Firefox.

Once we know your version, we can be more helpful. Thanks.

[LeftofObama]

4. I'm using 30 also.

[steve2470]

5. ok do this please

on the upper right hand side of your browser is the settings thing, the horizontal bars. Click that.

Now click Options. Then click the Security icon. What are your settings ?

[LeftofObama]

6. The three on the top are checked...

Warn me when sites try to install add ons.

Block reported attack sites.

Block reported web forgeries.

The other two are unchecked.

[steve2470]

7. hmm scratches head....

ok try to access this site:

https://www.bankofamerica.com/

Not that I love BOA but it's a https site.

[LeftofObama]

8. Nope. All I get is

https://www.bankofamerica.com/ in the title bar and a bunch of gibberish all along the left hand side and the green wheel just keeps spinning.

[steve2470]

9. ok does the gibberish make any sense ?

Can you type it here ?

By the way, have you done an anti-malware and antivirus scan lately ?

[LeftofObama]

11. OK, I just closed out of the BoA site and then clicked on it again and it opened.

I haven't run an anti malware scan, but I have run Avast antivirus software and everything seems to be ok.

[steve2470]

12. ok that's good it opened finally

You might want to download an antimalware program, just to 100% eliminate that angle.

Try another https site. See if you can open that one too.

BTW this is a site for IE:

http://www.techsupportall.com/solved-cannot-access-secure-sites-https-websites-not-opening-view/

[steve2470]

15. info on Firefox here

https://support.mozilla.org/en-US/questions/959565

[TexasTowelie]

10. You might want to read this site.

http://www.techsupportall.com/solved-cannot-access-secure-sites-https-websites-not-opening-view/

I would start the investigation in Internet Explorer.

[steve2470]

13. jinx lol nt

[LeftofObama]

16. Thanks for all of your help Steve.

I'm going to give this link a shot and see what happens. This may take a while.

[steve2470]

17. my pleasure, please let us know the outcome and if you need more help nt

[LeftofObama]

14. Thanks TexasTowlie.

This is a real head scratcher. I'll give it a shot. I'm trying to get some work done for my mom at the same time so this may take a while.

[steve2470]

18. what was the final outcome ? nt

[LeftofObama]

19. I tried both of the links above

and neither one seemed to help so I took it to the repair shop on Friday and he said it should be done by Monday. I borrowed my sister's laptop until then.

I sure appreciate all of your help.