I believe that Westpac and the other banks are fjust interested in their bottom line and NOT on customer service.
I have three accounts with Westpac,and I can tell you that out herein rural NSW we are not impressed with the attitude of the Management.
It appears to us that there is Metro areas and Metro areas and 'who cares' about rural Australia.
The RBA will probably reduce rates next Tuesday,BUT as the NAB stated,that they dont have to reducetheir rates just because the RBA states that they have to.
It really amazes me that the BIG 4 banks make billions of dollars profit (after tax) but they can still cry poor and cut staff and services.
I wont talk to an off shore person as they have no ideas about my account and they just try to 'bluff' thier way to trying to know.
Sorry Westpac,but you have lost one customer here