Need help with On-Star

[Hayduke Bomgarte]

The free introductory version we got with a new vehicle bought last spring, and which we never used, is at or near the end of its run.

So this morning I'm running errands and playing a CD. On-Star cuts in, in mid song, with an auto announcement that we are set to expire. Message ends and nothing. No return to the CD. Just nothing. No button I push does anything. I can switch between CD and radio but neither plays. Volume adjusts show as "phone volume".

It's like I can't disconnect from the call.

Anyone else had this problem?

[hamsterjill]

1. Yes, it happened to me.

I just bought a new vehicle and I'm in the trial period. I was trying to make a phone call on my cell phone and somehow OnStar was making an announcement. I couldn't hear what it was because I was "on the phone".

But when I finally got everything quiet, NOTHING would come through the audio portion of my speakers. I tried starting and re-starting the vehicle, still nothing. Finally, I pushed the "phone" button on the On-Star panel (in my case, on the rear view mirror) and things went back to normal.

I'm still not quite sure what actually happened here...but it hasn't happened again.

[Hayduke Bomgarte]

2. Thank you so, so much!

The mirror button worked. Having never used it, I didn't even know it was there.

[hamsterjill]

3. Awesome, I'm glad it worked for you!

I still don't know what OnStar was saying to me! I just recently go the vehicle, so it shouldn't be telling me that the trial period is about to end. Who knows!

[Callmecrazy]

4. I just leased a new Terrain...

And I keep getting emails saying my trial is about to expire, but I still have 90 days on it. It's irritating.
Onstar is EXPENSIVE! The wifi cost me $150.00 for only 10 Gb to use for the next year. And many of the services it provides are already available on my smartphone so I don't think I'll be using them