I hates FedEx.

[hobbit709]

Sit around all morning waiting on a package for a client.
At noon I go to the bathrooms, coming back to to my workroom I hear a knock. By the time I get to the door, he's gone-leaving a will try tomorrow tag on the door.
Meanwhile my client needed the item by tomorrow AM. Calling their 800 number is worse then useless-all automation with none of the options quite what you want.

[Yavin4]

1. FedEx Ground Is The Absolute Worst

They do not even try to deliver your package. They just door tag you and move on.

The best way to handle it is to have the package delivered to the closest FedEx office to you and pick it up there.

[pipi_k]

2. FedEx hates me...

Today the FedEx guy got brave and drove his van down my hill to deliver a package. He hinted around that the hill was slippery (which it is, along with lots of mud) and I took his hint, offering to accept a package for one of the neighbors further down the hill.

He was all happy, and left, confident in the knowledge that he would not get stuck at the bottom and die of starvation until spring came.

A few minutes later I see him out on my front porch. His van is stuck at the end of my driveway, and he is asking for Mr Pipi, who is not home.

We have a big pickup with a plow on it, so he asks me to jump in it and pull him out. I don't know how to work the plow and tell him so, but he persists. I wouldn't even know where the tow chain is.

He says he would try himself but doesn't want to knock over our mailbox. I tell him it had already been knocked over once this winter...and it was the other FedEx guy who did it.

Finally he calls his office and asks them to come rescue him (having to use my house phone because his cell won't get service) and he goes out to his van to wait for about an hour before someone comes to save him.

He never did like coming out this way, and I suspect this adventure (he's had others out here) may finally lead to his early retirement.

Here's the photo from today's excitement...

[Denninmi]

3. Well, they all have their moments.

Mine was a few years back, when I ordered an expensive, hand made hardwood quilt frame for my mother for Xmas. It was to come UPS. When it came, the driver backed up the truck, and starts THROWING boxes marked "Fragile" out of the back of the truck onto the concrete driveway.

I hollered at him and said "Hey, that is $800 dollars worth of furniture in those boxes" -- the smart ass answered back "Well, now it's $600 worth".

Crikey. Luckily, it was packaged well inside, lots of padding, so everything was OK.

[NV Whino]

4. One solution…

You can leave a signature on file with them. Assuming you have a safe place to leave things.

[csziggy]

5. One possibility is to have the package delivered to the closest FedEx office location

To be held for pickup.

That works if you are in a hard to reach location or don't want to have to sit around all day waiting for a package that absolutely must arrive.

Of course the difficulty is that it will not arrive at your door and you have to go get it. But if the package HAS to be there this is one way to make sure it arrives somewhere in your vicinity.

[hobbit709]

7. I WAS here.

Basically the driver knocked, had the door tag filled out and left in the 10 seconds before I got to the door.
I had ordered from this place before and they never required a signature from me, so the driver just left it.

[csziggy]

10. Your case is driver error - and do complain about the driver

They are supposed to wait long enough for people to get to the door. A lot of FedEx drivers are now independent contractors. If they get too many complaints, they WILL lose their contract with FedEx.

FedEx is still smarting from the YouTube video that came out last Christmas season of the FedEx driver throwing packages over the fence. They are paying much closer attention to complaints about drivers not doing what they should be.

My suggestion is for people who don't want to or can't take time off to sit around waiting for a delivery to show up but it would also work for cases like yours when the driver is not doing what they should to make sure they can deliver the package.

Disclosure - my husband works for FedEx Office (formerly Kinko's). While it is not his main job, he does spend a lot of time helping people ship packages and he hears a lot of complaints like yours. Some of the customers he sees regularly are the ones who have packages shipped to the store. Those customers come by almost every day to pick up the packages that they must have on time and that they cannot sit around waiting for a FedEx track to bring to a location. My husband has never had a complaint from those customers about those deliveries.

[Enrique]

6. I waits FedEx

[HopeHoops]

8. USPS is cheaper and I've never had an overnight fail to arrive on time.

They even deliver Express Mail on Sundays.

[hobbit709]

9. Sometimes you have to go with what shipper the business I bought from uses.

[quakerboy]

11. Hey... Me too!!

They are, bar none, the laziest, slowest, and most shoddy package delivery service. It takes them 3 times as long to move a package as UPS or fedex. They like to leave things sitting in a warehouse for a few extra days. At least according to the tracking reports.

Then they do the knock and go express. Ive had them back down the walkway, headed back to the truck by the time I stand up from my couch and walk to the door(all of 10 feet).

If you miss them, and you are lucky, you can get things at the depot. Which is not easy to do. They like to do this thing where I call them, to make sure that the package is there to pick up, and they say yes, and then its not. "oh, we sent it out for another delivery attempt". "oh, we tried to deliver it, but noone was there, so we sent it back to the sender" "oh, we gave it to one of your neighbors. It was a woman"... That last one was great. It required a signature. Every other apartment had women living there. And at least 4 of the 12 were accredited thieves with regular police visitation.

Nope. Its USPS for me. They always get it there, and generally faster than anyone else. And if for some reason I cant do that, Its going UPS. Fex-ex should not exist. Not overly impressed with DHL either.

[JustABozoOnThisBus]

12. So, was today any better? Got package?

Or did you have to use the bathroom again?

When they leave a note on the door, I usually call Fedex and have them pull the package off the truck, then I go get it from the distribution facility. But, for me, that's only about ten miles, not too bad. At least that way, I know I'll get the package.

[hobbit709]

13. He got here at noon.

[Mopar151]

14. Somewhere out there, there is an incorrect address appended to my name

And FedEx Ground "corrected" my address to the wrong one, from the correct one! Fortunately, my neighbor has a sense of humor about finding a complete exhaust system (7 boxes!) on his porch, and happily bins what little junk mail shows up for me at the old, wrong addy.

[riderinthestorm]

15. I always use USPS now, I hate FedEx. I once had a pkg delivered 2 years late!

No, that is not a typo. It finally arrived 2 years after it's delivery date (visions of Tom Hanks in Castaway now...) Nothing critical thank gawd but utterly ridiculous!

[RedCloud]

16. Fedex and UPS are big GOP donors and want to kill the USPS

by making them pay 70 years pensions in 19 years. GOP evil at work there,