Comcast changes customer's first name on bill to 'Asshole'

[Panich52]

From DailyKos

Ah, Comcast. The worst of the worst. So bad they were awarded Consumerist's "Worst Company in America" title in 2010 and 2014. Now they've achieved a new level of assholery.

A Comcast customer received a shocking bill recently, and it wasn't the dollar amount that stood out. It was the name on the bill, which someone at the company had changed from Ricardo Brown to "Asshole Brown."

Wow. The customer must have done something pretty bad for someone to do that. What was their crime? Lisa Brown wanted to quit the cable part of their agreement with Comcast. When they transferred her to a "retention specialist," she politely turned down their offer to sign up for a new contract.

That's it.

Comcast has now come out and confirmed the bill is real and have apologized for what they call a "completely unacceptable and inappropriate name change."

"We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."

Comcast apparently plans to fire the person who changed the name, refund the past two years' service and add on two more.

You might think Comcast customer service can't get any worse than it already is. But don't forget that Comcast has plans to merge with Time-Warner Cable and create the world's largest and shittiest customer service department. Comcast has even ghostwritten letters that politicians are using to support the merge. It's still possible for us to beat this thing. If you haven't already, please sign our petition to stop this mega-merger in its tracks.

Link f/ bold:

http://www.theverge.com/2015/1/26/7878239/comcast-twc-fcc-merger-letters-politicians-ghostwritten

Link f/ article which includes link to petition yo stop merger:

http://m.dailykos.com/story/2015/01/29/1360900/-Comcast-changes-customer-s-first-name-on-bill-to-Asshole?detail=email

[NoJusticeNoPeace]

1. Howard Dean tried to stop what is now a monopoly in the media

Whether it is content or provider, we have no choices.

WE still sort of have a choice but not really and soon will have none.

[Panich52]

5. The Consumerist.com has plethora of articles on Comcast

They have coverage not only of 'oopsies' on customer service but loads on the pending merger and Comcast's lies & disinfo to get it OK'd.

[aikoaiko]

2. Its not so clear if the customer was deserving of this prank.

[Matariki]

8. What do you mean?

You think they might have "deserved it"????

That's just unprofessional, no matter what.

[aikoaiko]

9. Of course it's not professional but it could still be funny if he was an a-hole

[srican69]

3. It happened at my company as well - we use an outsourced OTM/ITM vendor ( probably same with comcast

A frustrated agent changed the name of a customer to asshole we actually sent out mail addressing him as Mr.Asshole
..

This was a few years ago , before we implemented a profanity alert/filtering mechanism.

[underpants]

4. Oh that so should have been me a few years ago

I used to make it part of my morning commute to cal Comcast trying to get my internet fixed. They blamed static and squirrels. Cable was fine just the internet.

I wouldn't be surprised if some of my calls were part of their training.

[Octafish]

6. It's MISTER Asshole to you, Comcast.

And if Comcast gets any bigger, Mr. Murdoch will have to live with it like that guy in Rollerball..."Energy"...uh..."Entertainment."

[roamer65]

7. Coming from Comcrap scum, I'd wear like a badge of honor.

I hate those fuckers.